Looking for an opportunity to build a meaningful career in the healthcare industry while working remotely? Gainwell is currently hiring Healthcare Representatives across the United States. This role offers the chance to support healthcare programs, assist customers with healthcare-related inquiries, and contribute to improving access to essential services. If you have strong communication skills, a customer-focused mindset, and a passion for helping people, this could be the perfect opportunity to join a leading healthcare technology and services company.
Job Overview
| Details | Information |
|---|---|
| Company Name | Gainwell |
| Role | Call Center Healthcare Representative |
| Qualification | High School Diploma, Associate Degree, or equivalent experience |
| Job Location | Remote, United States |
| Salary | $29,000 – $41,000 per year |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Entry Level |
| Industry | Healthcare Services & Technology |
Job Description
Join Gainwell as a Call Center Healthcare Representative (Part-time) and play a meaningful role in supporting healthcare programs that serve communities across the country. In this remote, part-time role, you’ll provide clear, accurate information to members and providers while delivering a professional and compassionate customer experience. If you thrive in a structured, high-volume environment and take pride in helping others, this opportunity offers purpose-driven work with daytime hours.
Your role in our mission
- Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services.
- Research and resolve inquiries efficiently while following established procedures and compliance guidelines.
- Document customer interactions clearly and accurately in multiple systems during live calls.
- Meet performance expectations including quality standards, service levels, and productivity goals.
- Contribute to a collaborative team environment focused on delivering reliable and responsive support.
What we’re looking for
- At least two (2) years of customer service experience, ideally in a call center or high-volume environment.
- Healthcare experience preferred (medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center).
- Strong computer proficiency with the ability to navigate multiple applications and dual screens simultaneously.
- Clear and professional communication skills with the ability to manage challenging conversations calmly.
- Self-motivated and dependable, with the ability to work independently in a remote setting.
Selection Process
- Application Submission
- Resume Screening
- Initial HR Interview
- Assessment/Test (if applicable)
- Hiring Manager Interview
- Background Verification
- Final Offer & Onboarding
How to Apply
- Visit the official application page.
- Review the job requirements and responsibilities.
- Prepare and update your resume.
- Complete the online application form.
- Upload your resume and any required documents.
- Submit your application.
- Monitor your email for interview updates and further communication from the recruitment team.
