Looking to start or grow your career in technology? Capgemini is hiring Associate Software Engineers in Atlanta, Georgia, offering an opportunity to work in software engineering and IT support while building valuable technical and customer-service experience. The role involves troubleshooting technology issues, supporting users, managing incidents, and working with IT service-management processes. The posted base compensation range is approximately $29,973 to $69,014 per year, depending on qualifications and other factors.
Job Overview
| Field | Details |
|---|---|
| Company Name | Capgemini |
| Role | Associate Software Engineer |
| Qualification | Relevant technical/engineering education and software or IT support knowledge |
| Job Location | Atlanta, Georgia, USA |
| Salary | $29,973–$69,014 per year |
| Work Type | Hybrid |
| Job Type | Permanent, Full-Time |
| Job Level | Entry Level / Associate |
| Industry | Information Technology & Software Engineering |
Job Description
We are looking for a Level 1 Service Desk Analyst to provide technical support to retail business customers in a fast-paced B2B environment. The role involves handling a high volume of inbound support calls, troubleshooting IT issues, and ensuring timely resolution or escalation of incidents while delivering excellent customer service.
Key Responsibilities
- Provide Level 1 technical support to retail customers via phone, email, and ticketing systems.
- Handle back-to-back inbound support calls throughout the shift.
- Log, track, and manage incidents and service requests in accordance with defined SLAs.
- Troubleshoot common hardware, software, network, and access-related issues.
- Escalate unresolved incidents to appropriate support teams.
- Follow ITIL-based incident, request, and problem management processes.
- Maintain accurate documentation of customer interactions and resolutions.
- Deliver a high level of customer satisfaction through professional communication and support.
Required Skills
- 1 to 3 years of experience in a Service Desk, Help Desk, or Technical Support role.
- Experience supporting customers in a B2B environment.
- Strong verbal and written communication skills.
- Knowledge of Windows operating systems, Microsoft Office applications, and basic networking concepts.
- Familiarity with ticketing tools and service management platforms.
- Understanding of ITIL processes; ITIL v4 certification/knowledge preferred.
- Ability to work in rotational shifts and a high-call-volume environment.
Selection Process
- Submit your application through Capgemini’s official careers portal.
- Application and resume screening.
- Recruiter/HR screening.
- Technical or role-related assessment/interview.
- Hiring manager interview.
- Final selection and offer.
- Background and onboarding process.
How to Apply
- Visit the official Capgemini careers website.
- Search for “Associate Software Engineer – Atlanta” or reference code 549060.
- Review the job requirements and compensation details.
- Click Apply Now.
- Create or log in to your Capgemini careers account.
- Upload your latest resume and complete the application.
- Submit your application and monitor your email for recruitment updates.
