Are you looking to build your IT career while providing hands-on technical support in a collaborative environment? Westwood Professional Services is hiring an IT Analyst I to support employees with day-to-day technology needs, manage service desk tickets, troubleshoot hardware and software issues, and help maintain reliable IT operations. The position offers $25–$28 per hour and is listed as a full-time remote role in Westminster, Colorado.
Job Overview
| Field | Details |
|---|---|
| Company Name | Westwood Professional Services, Inc. |
| Role | IT Analyst I |
| Qualification | Enrolled in or completed an IT-related education program; familiarity with Microsoft Word, Excel, PowerPoint, and Outlook |
| Job Location | Westminster, CO |
| Salary | $25–$28 per hour |
| Work Type | On Site |
| Job Type | Full-time |
| Job Level | Entry Level / Junior |
| Industry | Architectural & Engineering Services |
Job Description
Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role is responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.
Requirements
- Be the first point of contact for support and manage tickets in ServiceDesk
- Provide Operational support for office equipment (e.g. printer, plotters, service calls)
- Work with users in-person or remotely to resolve a high percentage of reported issues
- Provide up-to-date imaged computers to users along with requested software and deploy updates as needed
- Provide documentation on processes used for support through collaboration
- Manage, support, and procure Telecommunication equipment
- Order computers and IT supplies from our preferred Vendors
- Maintain computer inventory and replacement plan
- Provide problem identification and escalation within the support organization
- Support business operations by engaging key staff (IE: admins, office leads, PM’s, etc.)
- Provide assistance in facilitating important meetings
- Work to make IT Services Support be viewed as the single resource for obtaining Technology Support
Skills and Qualifications:
- Enrolled in or completed an IT-related education program
- Familiarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)
- Willingness to learn and stay on top of the industry, current trends, and IT practices
- Exceptional problem-solving and organization skills
- Ability to work with others and provide great customer service to the Users
- Have good communication skills and a sociable manner
- Maintain strong attention to detail in high-pressure situations
- Ability to diffuse a situation that has escalated
Selection Process
- Application Submission – Submit your application and updated resume.
- Resume Screening – The recruitment team reviews your qualifications and IT background.
- Initial Interview – Discuss your experience, communication skills, and interest in the role.
- Technical/Role Assessment – Evaluate your troubleshooting and IT support knowledge.
- Final Interview – Meet with relevant team members or hiring managers.
- Job Offer – Selected candidates receive an offer and complete the onboarding process.
How to Apply
- Review the IT Analyst I requirements and responsibilities.
- Prepare an updated resume highlighting your IT education, technical skills, and customer-support experience.
- Visit the job listing and select the Apply option.
- Complete the online application with accurate information.
- Upload your resume and any requested documents.
- Submit your application and monitor your email for further communication
