If you’re a technically minded professional who enjoys troubleshooting applications, resolving issues, and helping keep critical systems running smoothly, this Application Support Analyst opportunity at Q2ebanking could be a great next career move. Based in Austin, Texas, this role offers an opportunity to work in a technology-focused environment while supporting business-critical applications and collaborating with technical and business teams.
Job Overview
| Field | Details |
|---|---|
| Company Name | Q2ebanking |
| Role | Application Support Analyst |
| Qualification | Bachelor’s degree in Computer Science, Information Technology, or a related field; relevant application support experience |
| Job Location | Austin, TX, USA |
| Salary | $75,000–$82,000 USD per year |
| Work Type | On-site / Hybrid* |
| Job Type | Full-time |
| Job Level | Entry level |
| Industry | Banking Technology / Financial Services |
Job Description
Q2 is seeking an Associate Application Support Analyst to provide technical support to external customers using Q2 Solution. This role is ideal for someone with strong communication skills, a customer-first attitude, and a background in application support. The position involves phone-based troubleshooting, case documentation, and issue resolution across mid-sized applications. Familiarity with Windows OS/Server and SQL is preferred.
Responsibilities
- Provide first-line telephone technical support for Q2 Solution
- Troubleshoot and resolve basic customer problems in a timely manner
- Accurately record, categorize, and document all customer interactions using a case tracking system
- Establish case priorities and provide regular updates on open issues
- De-escalate customer concerns and manage expectations
- Use available tools, procedures, and documentation to resolve technical problems
- Provide step-by-step guidance and “how-to” assistance to customers
- Manage individual open case queue and handle new assignments daily
- Escalate unresolved issues to appropriate teams per guidelines
- Perform data or configuration changes in production environments with high attention to detail
- Test emergency product fixes from the development team when required
- Follow internal change control procedures for product modifications
- Ensure compliance with security, availability, confidentiality, and privacy policies
- Collaborate with internal teams (implementation, development, etc.)
- Communicate key customer issues to Operations Management as needed
- Participate in 24×7 rotational shifts and “on-call” coverage
Experience And Knowledge
- Bachelor’s degree in a relevant field or equivalent experience (0–2 years); advanced degree holders may apply with no experience
- Intermediate SQL skills required
- Understanding of remote support tools and basic networking concepts
- Previous experience in software support or delivery (enterprise/mid-sized preferred)
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to quickly learn new software and technologies
- Customer service experience preferred; must demonstrate a respectful and helpful approach
- Troubleshooting experience is a plus
- Knowledge of banking practices is helpful
Selection Process
- Application Submission – Submit your application and updated resume through the designated application portal.
- Resume Screening – The recruitment team reviews your qualifications and relevant application support experience.
- Initial Interview – Shortlisted candidates participate in an introductory interview with the hiring or recruitment team.
- Technical Interview – Candidates may discuss troubleshooting, application support, incident management, databases, and related technical skills.
- Hiring Manager Interview – Meet with the hiring manager to discuss your experience, problem-solving approach, and fit for the team.
- Final Evaluation – Complete any additional assessments or interviews required for the position.
- Job Offer – Selected candidates receive an offer and proceed through the onboarding process.
How to Apply
- Review the Job Requirements – Confirm that your qualifications and experience align with the Application Support Analyst position.
- Prepare Your Resume – Highlight relevant application support, troubleshooting, technical, database, and incident-resolution experience.
- Submit Your Application – Apply through the official Q2ebanking careers portal or the designated job application page.
- Complete Any Required Assessments – Provide additional information or complete assessments if requested.
- Attend Interviews – Be prepared to discuss your technical experience and approach to resolving application issues.
- Follow Up – Monitor your email for interview invitations and further communication from the recruitment team.
