Are you a problem-solver who enjoys helping people resolve technical issues and keeping systems running smoothly? Motorola Solutions is hiring a Support Analyst in Allen, Texas, offering an estimated salary range of $52,900–$59,900 per year. This is a great opportunity for someone who wants to build their career in IT support while working with a well-established technology company.
Job Overview
| Field | Details |
|---|---|
| Company Name | Motorola Solutions |
| Role | Support Analyst |
| Qualification | Relevant IT, Computer Science, Information Systems, or related experience/education |
| Job Location | Allen, TX, USA |
| Salary | $52,900–$59,900 per year |
| Work Type | On-site |
| Job Type | Full-time |
| Job Level | Entry to Mid-Level |
| Industry | Technology / Telecommunications / Public Safety Communications |
Job Description
Join our global technical support organization as a Technical Support Analyst, where you will help to provide tier-one and tier-two troubleshooting for our Avigilon Alta Video and Access solutions. Working in a people-first, inclusive culture, you will help to ensure our installation partners and end users receive exceptional technical assistance. In this role, you will leverage advanced diagnostic tools alongside Assist, our intelligent AI assistant powered by Priority Intelligence™, to analyze complex network logs and resolve system challenges, delivering a premier “Assisted Experience” for those we protect. We invite applicants with a Bachelor’s degree or equivalent practical experience to apply and join our mission-driven team.
Key Responsibilities:
Technical Resolution & Diagnostics
- Analyze, troubleshoot, and resolve hardware, cloud software, mobile applications, and network issues for Avigilon Alta platforms
- Replicate customer environments in our technical labs and analyze system logs to diagnose complex physical security integration issues
- Observe and analyze system performance metrics to proactively identify resolution paths for cloud video and access control systems
Partner Success & Collaboration
- Collaborate with senior escalation engineers and product development teams to resolve advanced customer inquiries across multiple channels
- Contribute to our active Knowledge-Centered Service (KCS) by creating, editing, and publishing comprehensive technical knowledge base articles
- Provide real-time technical guidance and phone support to installation partners to help ensure successful on-site hardware deployments
Job Requirements:
Technical Expertise
- Network Troubleshooting to resolve IP routing, DNS configuration, and firewall communication issues
- Multi-OS Support to troubleshoot enterprise applications in Windows, Mac, or Linux environments
- Technical Certifications such as CompTIA A+, Network+, or CCNA
Professional Experience
- Multi-Channel Delivery to manage and resolve customer inquiries via phone, email, tickets, and chat systems
- Case Management to thoroughly document diagnostic steps and resolve cases within CRM ticketing platforms
- English Proficiency to deliver clear, professional technical explanations to partners and customers
Preferred Qualifications
- Experience with IP-based video management systems or cloud access control systems
- Knowledge of Windows Server administration
- Practical familiarity with physical low-voltage wiring, relay connections, or peripheral door hardware
Selection Process
- Application submission and resume screening
- Initial recruiter or HR conversation
- Technical or role-related assessment, if applicable
- Interview with the hiring team
- Final interview and candidate evaluation
- Background verification and employment checks, as applicable
- Job offer and onboarding
How to Apply
- Review the Support Analyst position and eligibility requirements.
- Prepare an updated resume highlighting your IT support and technical skills.
- Submit your application through the official Motorola Solutions careers portal or the designated job application page.
- Complete any required assessments or screening steps.
- Attend the scheduled interviews.
- Follow up with the recruiting team regarding the application status.
- If selected, complete the required pre-employment and onboarding procedures.
