Jet Aviation is seeking a motivated and customer-focused Customer Service Agent to join its team in West Palm Beach. This opportunity is ideal for candidates who enjoy interacting with customers, solving problems efficiently, and delivering exceptional service in a fast-paced aviation environment. As part of a globally recognized aviation company, you will play an important role in ensuring smooth customer experiences while building your career within the aviation and customer service industry.
As a Customer Service Agent, you’ll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you’ll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.
Main Responsibilities
Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
Perform generalist duties within the Customer Support/ Operations function.
Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
Recommend and implement programs to support customer needs.
Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.
Minimum Requirements
1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
High School Diploma/GED or equivalent required.
Proficient English language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multi-tasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather conditions and meet minimum physical requirements.
Team- oriented mindset with a passion for delivering outstanding service.
Must obtain an Airport ID Badge within 30 days of employment.
Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
Selection Process
Application submission
Resume screening
Initial HR interview
Customer service skills assessment
Hiring manager interview
Background verification
Final selection and offer letter
How to Apply
Visit the official Jet Aviation careers website
Search for Customer Service Agent – West Palm Beach
Review the job requirements and responsibilities
Prepare and upload your updated resume
Complete the online application form
Submit the application and wait for communication from the recruitment team
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
