Looking to build your career in IT support with a growing organization? Vervint is seeking an IT Support Specialist in Minneapolis for professionals who enjoy solving technical challenges, supporting end users, and ensuring smooth day-to-day technology operations. This opportunity offers hands-on experience in troubleshooting, system support, and user assistance while providing competitive pay of up to $36 per hour. If you have strong technical skills and enjoy working in a fast-paced environment, this role could be a strong next step in your career.
Job Overview
Details
Information
Company Name
Vervint
Role
Associate IT Support Specialist
Qualification
Associate’s/Bachelor’s Degree in IT, Computer Science, or related field (relevant experience may also be considered)
As an Associate IT Support Specialist, you are a front-line team member of the User Management team. In this role, you will be responsible for providing essential technical support to users, while helping to maintain the functionality and efficiency of clients’ IT systems.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech — believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different — for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What you’ll accomplish:
Perform Tier I level support.
Assist users who encounter technical issues, including problems with computer hardware, software, networks, and other technology-related challenges.
Diagnose and resolve technical problems by providing step-by-step guidance, troubleshooting, or escalating more complex issues to more senior level team members.
Maintain detailed records of each support request, including the issue description, troubleshooting steps taken, and the resolution provided.
Use ticketing system to track and manage support requests efficiently and effectively.
Support clients through on-call rotation.
What you’ll bring:
Customer service mindset, with an emphasis on empathy, problem-solving skills, and the ability to communicate clearly and patiently with people of diverse backgrounds and abilities while assisting users.
Experience with Windows 7, 8.1, and 10.
Experience with commonly used applications including Microsoft Office, Adobe products, and internet browsers.
Willingness to participate in an on-call rotation and perform after hours work as needed.
Mac troubleshooting experience preferred; a willingness to learn is valued.
Education/Experience:
High school diploma or equivalent or combination of education and experience. Advanced technical training preferred.
Launching your career, at least 0-2 years of experience with desktop troubleshooting.
Selection Process
Application Submission
Resume Screening
Technical Assessment (if applicable)
HR Interview
Technical/Managerial Interview
Final Selection & Offer Letter
How to Apply
Visit the official careers portal of the company
Search for “IT Support Specialist – Minneapolis”
Review the role requirements and responsibilities
Prepare and update your resume with relevant technical skills
Complete the online application form
Submit your application and wait for recruiter communication
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
