Pathfinder Bank is seeking motivated and customer-focused individuals to join its team as Customer Service Representatives (CSRs) in Syracuse. This opportunity is ideal for candidates who enjoy assisting customers, building relationships, and delivering excellent service in a fast-paced banking environment. With competitive hourly pay, employee benefits, and opportunities for professional growth, this role offers a strong pathway for individuals looking to build a rewarding career in banking and financial services.
Job Overview
Details
Information
Company Name
Pathfinder Bank
Role
Customer Service Representative
Qualification
High School Diploma or equivalent; customer service experience preferred
Pathfinder Bank is seeking a Customer Service Representative to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and day-to-day banking operations, ensuring a high level of service and adherence to banking regulations.
Join a team that values your expertise and your community. At Pathfinder Bank, you are not just an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people first culture built on respect, development, and service.
We offer:
Competitive compensation and benefits, including health coverage, 401(k) with company match, and generous paid time off
A commitment to career growth and internal mobility
A community focused culture with paid volunteer opportunities
A supportive team that truly values your contributions
Position Summary:
Fosters a positive and professional customer service experience during all interactions with customers, co workers and third party relationships while adhering to proper customer identification procedures, confidentiality and data protection requirements. As part of the branch team, this position is responsible for processing customer transactions, supporting daily branch operations, and delivering an exceptional customer experience.
This role supports branch performance by identifying customer needs, making appropriate referrals, and maintaining a strong focus on accuracy, efficiency, and risk management. Must be organized, detail oriented, and comfortable working in a fast paced environment.
Essential Functions
Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction with appreciation
Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner
Promote the Bank’s products and services and refer customers to the appropriate personnel; answer routine banking questions and escalate more complex inquiries as needed
Verify check endorsements and funds availability and disburse cash in accordance with Bank policy; provide receipts for all processed transactions
Balance daily work, adhering to all procedures and internal controls
Maintain and update customer contact information to ensure accuracy
Understand and adhere to risk and regulatory standards, policies, and controls; identify and escalate potential risk related issues
Proactively assist other branch colleagues and contribute during team meetings
Requirements
High school diploma or equivalent
At least one year customer service experience
1 to 3 years banking experience or cash handling experience preferred
Professional in appearance and conduct
Intermediate computer skills (Microsoft Office and Outlook)
Basic mathematical functions
Ability to work as part of a team and assist other team members
Ability to adapt to change
Attention to detail and quality of work
Ability to multi task
Positive attitude
Preferred Qualifications
Previous sales or referral making experience
Community involvement
Selection Process
Application Submission
Resume Screening
Initial HR Interview
Customer Service Skills Assessment
Hiring Manager Interview
Background Verification
Final Offer & Onboarding
How to Apply
Visit the Pathfinder Bank careers page
Search for “Customer Service Representative – Syracuse”
Review the job description and eligibility requirements
Click the “Apply” button
Complete the online application form
Upload your updated resume and required information
Submit the application and wait for recruitment communication
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
