Step into a fast-growing healthcare company transforming how medical supplies are delivered across the U.S. As a Customer Experience (CX) Associate at Verse Medical, you’ll play a critical role in ensuring seamless interactions between healthcare providers and the company’s innovative platform. This is a strong opportunity for professionals who enjoy problem-solving, customer engagement, and working in a mission-driven environment—right in the heart of New York City.
Job Overview
Field
Details
Company Name
Verse Medical
Role
Customer Experience (CX) Associate
Qualification
Bachelor’s degree or equivalent experience; strong communication and problem-solving skills; prior customer support or operations experience preferred
As a Customer Experience Associate, you are on the front lines of supporting clinics that rely on Verse Medical to care for their patients. You’ll resolve questions, remove friction in the ordering process, and serve as a trusted partner to clinical teams.
This is an ideal role for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and cares deeply about delivering exceptional service.
You won’t just answer tickets — you’ll help us improve how we operate.
What You’ll Achieve: A Glimpse into Your Contributions
Customer Support & Case Management
Respond to inbound clinic inquiries via phone, email, and chat
Troubleshoot order issues, product questions, shipping updates, and documentation needs
Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
Ensure timely follow-up and clear communication with clinics
Order & Workflow Support
Assist clinics with product selection, substitutions, and ordering guidance
Support documentation collection and order processing workflows
Identify and proactively flag at-risk orders or delays
Process Improvement
Maintain clean and accurate documentation in Kustomer (our ticketing system)
Contribute to knowledge base updates and SOP documentation
Patient & Clinic Advocacy
Act as a voice of the clinic and patient internally
Escalate urgent issues appropriately and with strong ownership
Deliver high-empathy communication in time-sensitive or sensitive situations
What You’ll Bring: The Skills and Experience You’ll Leverage
We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.
Required
1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
Strong written and verbal communication skills
High attention to detail and ability to manage multiple tasks simultaneously
Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.)
A proactive, solution-oriented mindset
Preferred
Experience supporting healthcare clinics or medical products
Experience working in a startup or high-growth environment
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
