Ingram Micro Hiring in Buffalo: $49K-$79K for CX Representatives

Looking to grow your career in customer experience with a globally recognized technology company? Ingram Micro is hiring CX (Customer Experience) Representatives in Buffalo, offering competitive salaries ranging from $49K to $79K annually. This is an excellent opportunity for professionals who enjoy problem-solving, customer interaction, and working in a fast-paced corporate environment. Candidates will gain exposure to industry-leading operations, collaborative teams, and long-term career growth opportunities.

Job Overview

Job Description

As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.

Key Responsibilities

Xvantage Expertise:

• Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.

Solution Enablement:

• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.

Sales Support:

• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.

Customer Engagement:

• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.

Customer/Vendor Relations:

• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

What experience, knowledge and skills does a Customer Experience Rep need?

KNOWLEDGE AND SKILLS:

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.
• Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously. Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:

REQUIREMENTS:

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.

Selection Process

• Online Application Submission
• Resume Screening
• HR Interview
• Customer Service / Communication Assessment
• Final Hiring Manager Interview
• Offer Letter & Onboarding

How to Apply

• Visit the official Ingram Micro careers website
• Search for “CX Representative – Buffalo”
• Review the job description and eligibility criteria
• Prepare and upload your updated resume
• Submit the online application form
• Wait for interview communication from the recruitment team