Beacon Clinic is seeking detail-oriented and customer-focused professionals to join our growing healthcare support team as a Billing Customer Service Representative. This is an excellent opportunity for candidates who enjoy helping patients, resolving billing inquiries, and working in a professional healthcare environment. If you have strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer service, Beacon Clinic offers a supportive workplace with competitive pay and career growth opportunities.
Beacon has an excellent opportunity available within our clinic as a Billing Customer Service Representative. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!
Duties/Responsibilities:
Respond to patient inquiries regarding billing issues, payment processing, and account statements via phone, email, or chat.
Assist patients in understanding their bills, payment arrangements, and any discrepancies.
Resolve billing disputes and work closely with the billing department to rectify errors and ensure accurate billing.
Process payments, set up payment plans, call patients regarding past due balances, and handle refund requests according to company policies.
Maintain billing records and ensure all documents are accessible and up to date in the billing system.
Collaborate with other team members to address patient needs and enhance specialty services.
Provide feedback on patient issues to help improve overall billing processes.
Stay informed about company products, services, and policies to effectively assist patients.
Skills/Abilities:
Strong communication and interpersonal skills with a customer-focused attitude.
Proficient in using billing software and Microsoft Office Suite (Excel, Word, etc.).
Detail-oriented with strong analytical and problem-solving skills.
Ability to handle difficult situations with professionalism and empathy.
Education:
High school diploma or equivalent; associate or bachelor’s degree in finance, business, or a related field is a plus.
Previous experience in customer service, preferably in the billing or financial department.
Selection Process
Application Review
Initial HR Screening
Customer Service Assessment
Virtual/Phone Interview
Final Hiring Discussion
Offer Letter & Onboarding
How to Apply
Visit the official Beacon Clinic careers page
Search for “Billing Customer Service Representative”
Complete the online application form
Upload your updated resume
Submit the application and wait for recruiter communication
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
