Parexel Careers 2026 offers an excellent opportunity for fresh graduates and early-career professionals to join as an Associate, IT Service Desk in Hyderabad. This role at Parexel focuses on providing technical support, troubleshooting IT issues, and assisting employees with hardware, software, and network-related queries. Candidates with strong communication skills, basic IT knowledge, and a passion for problem-solving can start their career in a global clinical research organization while gaining hands-on experience in enterprise IT support and service management.
About Parexel
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help life-saving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory and therapeutic expertise, our team of more than 24,000 global professionals collaborates with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere.
Our depth of industry knowledge and strong track record gained over the past 40 years is moving the industry forward and advancing clinical research in healthcare’s most complex areas, while our innovation ecosystem offers the best solutions to make every phase of the clinical trial process more efficient. With the people, insight and focus on operational excellence, we work With HeartTM every day to treat patients with dignity and continuously learn from their experiences, so every trial makes a difference.
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Parexel Careers 2026 Details
| Company Name | Parexel |
| Job Role | Associate, IT Service Desk |
| Job Type | Full Time |
| Job Location | Hyderabad |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.parexel.com |
Job Description For Parexel Careers 2026
- Provide first-line support to Parexel end users, clients, stakeholders, and partners via phone, chat, email and Self-Service tickets
- Maintain 24/7 support for IT Infrastructure, Applications, and Site Services teams
- Perform initial diagnosis and resolve tickets at the first level when possible
- Accurately log and categorize all incidents and service requests in the ticketing system Escalate complex issues to appropriate Level 2 & 3 support teams
- Adhere to established work instructions, SLAs, KPIs, and quality metrics
- Own tickets from creation to resolution, ensuring timely updates to users
- Perform remote troubleshooting to isolate and resolve issues
- Foster positive communication between IT Infrastructure, Applications, and Operations teams
- Apply acquired knowledge to improve IT practices and technologies
Skills
- Excellent interpersonal, verbal, and written communication skills
- Advanced problem-solving and analytical thinking abilities
- Customer-centric approach with exceptional service orientation
- Proficiency in incident and service request management
- Experience in multi-channel support (phone, chat, email & Self-Service) for a global user base
- Understanding of desktop support, PC hardware and software troubleshooting
- Familiarity with Windows OS, MS Office suite application
- Basic networking knowledge and understanding of IT infrastructure
- Experience or Knowledge with remote support tools and software deployment technologies
- Ability to multitask and prioritize effectively in a fast-paced environment
- Team player with the ability to work collaboratively in a diverse environment
Knowledge and Experience
- Total Work Experience: 0 – 3 Years
- Relevant Work Experience: 0 – 1 Year
Good to Have
- CompTIA Knowledge
- Prior experience in IT support role
Education
- Prior experience in IT support role
Parexel Careers 2026 Selection Process
Online Application: Candidates apply through the Parexel careers portal or job platforms by submitting their resume and basic details.
Application Screening: The recruitment team reviews applications to shortlist candidates based on qualifications, skills, and relevant experience.
Online Assessment (if applicable): Some roles may require aptitude tests, technical assessments, or situational judgment tests.
Technical / Functional Interview: Candidates are evaluated on technical knowledge, job-related skills, and problem-solving ability.
HR Interview: Discussion about candidate background, communication skills, cultural fit, salary expectations, and willingness to work in the given location.
Offer & Background Verification: Selected candidates receive an offer letter followed by background checks and onboarding formalities.
FAQs
What qualifications are required to apply for Parexel jobs in India?
Most entry-level roles require a bachelor’s degree in fields such as Life Sciences, Pharmacy, Computer Science, Information Technology, or related disciplines depending on the job role.
Does Parexel hire freshers in India?
Yes, Parexel hires fresh graduates for roles such as Associate IT Service Desk, Clinical Research Associate, and other entry-level positions through off-campus drives and direct applications.
What is the salary for freshers at Parexel in India?
The salary for entry-level positions typically ranges from ₹3 LPA to ₹7 LPA, depending on the role, location, and candidate skills.
How long does the Parexel recruitment process take?
The recruitment process usually takes 2 to 4 weeks, including application screening, interviews, and final offer release.
What skills are important to get a job at Parexel?
Important skills include communication skills, technical knowledge related to the role, problem-solving ability, teamwork, and familiarity with relevant tools or technologies.
Parexel Careers 2026 Application Link
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We wish you the best of luck in your Parexel Careers 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
