About NTT Data Off Campus Drive 2024
NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. NTT DATA enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
NTT Data Off Campus Drive 2024 Details
Company Name | NTT Data |
Job Role | Service Engineer |
Job Type | Full Time |
Job Location | Gurgaon |
Education | BE/ B.Tech/ Certification |
Career Level | 0 – 1 Years |
Salary | Not Mentioned |
Company Website | www.nttdata.com |
Job Description For NTT Data Off Campus Drive 2024
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
What you’ll be doing
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Relevant certifications include which are considered desirable (but not limited to):
Required Experience:
- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.
NTT Data Off Campus Drive 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your NTT Data Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.