Maximus is looking for motivated and customer-focused individuals to join its team as a Remote Help Desk Support Associate. This is an excellent opportunity for candidates seeking a stable work-from-home role with competitive pay and the chance to build experience in technical support and customer service. If you have strong communication skills, problem-solving abilities, and enjoy assisting people with technical issues, this position offers a rewarding career path in a growing professional environment.
Maximus is a trusted federal partner supporting mission‑critical programs for the Centers for Medicare & Medicaid Services (CMS). Through these partnerships, Maximus delivers compliant, mission‑driven services that help millions access vital healthcare information and benefits.
This position will support our Centers for Medicare & Medicaid Services (CMS). The Helpdesk is the central point for Providers to report problems and seek assistance with problem reports and service requests. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.
Working hours for this role is Monday – Friday 10:00 to 6:30 ET.
This position is fully remote. Employment is contingent upon successful completion of a CMS client vetting process after offer acceptance.
Essential Duties and Responsibilities:
Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
Install and support a variety of PC operating systems.
Diagnose, resolve, and follow up on issues relating to various user concerns.
Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
Serve as a technical liaison to project managers as needed.
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
Provide remote support and resolve issues for users who may be at remote offices or home office users.
Identify areas deserving attention in the technical support environment, and consult with management.
Ensure tickets are accurately documented and resolved in a timely manner.
Work within the team framework created by management and work with team members on assigned projects.
Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Minimum Requirements
High School diploma or equivalent with 0-2 years of experience.
May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Acquires job skills and learns applicable policies and procedures to complete routine tasks.
Able to read, understand & perform assignments within prescribed guidelines.
Communicates routine information in a clear and accurate way with internal & external contacts.
Job-Specific Minimum Requirements:
High School diploma or equivalent with 0 – 1 years of experience.
Strong verbal and written communication /customer service skills.
Strong analytical and problem-solving skills.
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
Highly detail-oriented, organized, timely, and customer service-oriented.
Ability to work well independently and in a team setting.
Must be able to successfully complete the CMS client vetting process as a condition of employment.
Adaptable, flexible and able to deal with ambiguity and change.
Excellent oral and written communication and customer service skills.
Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
Experience with and/or ability to use call center telephony equipment.
Experience in customer support or call center support.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Project).
Government experience preferred.
Selection Process
Application submission
Resume screening
Initial HR interview
Technical/skills assessment
Final interview round
Offer letter and onboarding process
How to Apply
Visit the official Maximus careers page
Search for “Remote Help Desk Support” positions
Review the job description and requirements
Complete the online application form
Upload your updated resume and required details
Submit your application and wait for recruitment updates
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
