Marketstar Off Campus Drive 2024 | Quality Analyst

About Marketstar Off Campus Drive 2024

We are celebrating 35 years of creating growth for businesses around the globe! Organizations including multinational enterprises as well as medium-sized businesses have selected MarketStar to help them accelerate sales and achieve their revenue goals through outsourced direct sales, partner channel, and customer success solutions.

Marketstar Off Campus Drive 2024 Details

Job Description For Marketstar Off Campus Drive 2024

• Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved.
• Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework.
• Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants.
• Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss.
• Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions.
• Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business.
• Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment.
• Provide formal product/process refresher training to facilitate ongoing learning.
• In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative.
• Maintains comprehensive working knowledge of policies, procedures, and benefits.

Preferred Skills & Requirements:

• Management Skills.
• Attention to Detail.
• Leadership Motivational Skills.
• Strong Communication Skills.
• Multitasking.
• Customer Service.
• Problem-Solving Skills.
• Creativity.
• Ability to Work Well Under Pressure.
• Performance Management.
• Ability to Foster Teamwork.
• Organization.
• Ability to Educate Others.
• Basic Computer Skills.

Marketstar Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Marketstar Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.