Want Job Alerts? Join UsAbout Ideagen Careers 2024
Ideagen brings clarity and confidence to the safe hands and trusted voices protecting our world. By unifying deep regulatory expertise and innovation with affordable, best-in-class software we provide trusted, meaningful intelligence to regulated and high-compliance industries such as life sciences, healthcare, banking and finance, aviation, defense, manufacturing and construction.
Ideagen Careers 2024 Details
| Company Name | Ideagen |
| Job Role | IT Service Desk Analyst |
| Job Type | Full Time |
| Job Location | Hyderabad |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.ideagen.com |
Job Description For Ideagen Careers 2024
The IT Service Desk Analyst will report to the IT Service Desk Team Leader. You will be responsible for providing effective and reliable technical support and assistance to colleagues across the business.
This may include troubleshooting hardware and software issues, configuring and installing new systems, and providing training and support to users. You’ll be expected to carry out these tasks either via our service desk, over the phone or in person.
Responsibilities
- To be successful in this role, you should have a technical background, with experience in Azure and Office 365 as well as a variety of other technologies and systems. You should be a problem-solver who is able to quickly identify and resolve issues, and have good communication and collaboration skills.
Some of your key responsibilities will include
- Providing technical support to staff via our service desk, over the phone or in person
- Follow documented processes and procedures
- Maintaining documentation and knowledge bases
- Carrying out IT inductions with new starters
- Identify potential issues and recommend solutions to improve system performance and reliability
- Install, configure, and upgrade hardware and software
- Document customer interactions and resolutions on our service desk
- Maintain an up-to-date inventory of IT hardware and software
- Provide Remote support for users in locations across multiple time zones
- Provide IT support at events and meetings in line with the business requirements
Skills and Experience
Technical Requirements
- A technical background, with some focus on supporting Azure and Office 365 environments
- User and group management in Azure and OnPrem Active Directory
- Experience troubleshooting software and hardware issues
- Basic PowerShell knowledge
- Supporting and troubleshooting audio & visual conferencing issues
- Experience using and troubleshooting issues with Windows 10/11
- Experience deploying and managing devices using Microsoft Autopilot
Non-technical requirements
- Previous experience working in a fast paced IT support team
- Excellent problem-solving skills
- Strong organisational and time management skills
- Proactive approach to your work
- Strong communication and interpersonal skills
- Managing staff expectations and be able to use own initiative
- The ability to work well under pressure
- A customer-focused approach and a commitment to providing high-quality support to employees.
Desirable (but not necessary)
- Experience supporting Apple Mac devices in a managed environment
- Experience with the Azure portal and the Azure AD PowerShell module, including the ability to create and manage Azure AD objects using both the GUI and the command line.
- Experience supporting different audio visual solutions
- Experience deploying and managing devices using Microsoft Autopilot.
Behaviors
- Ambitious – Drive, Planning & Execution
- Adventurous – Flexibility & Resilience and Savvy Thinking
- Community – Collaboration & Communication
Ideagen Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Ideagen Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
