CDK Global is seeking motivated and customer-focused Remote Support Specialists to join its growing team. This is an excellent opportunity for individuals who enjoy helping customers, solving technical issues, and working in a flexible remote environment. As a Remote Support Specialist, you will provide exceptional support to clients, troubleshoot problems, and ensure a positive customer experience while working from the comfort of your home. Competitive pay, professional growth opportunities, and a supportive work culture make this an attractive career opportunity.
Job Overview
| Field | Details |
|---|---|
| Company Name | CDK Global |
| Role | Assoc Customer Support Representative |
| Qualification | High School Diploma, Associate Degree, or equivalent experience preferred |
| Job Location | Remote USA |
| Salary | $20 – $23 per hour |
| Work Type | Remote Work |
| Job Type | Full-Time |
| Job Level | Entry-Level to Mid-Level |
| Industry | Information Technology & Services |
Job Description
Provides primary support to customers encountering problems using the CDK’s products and solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development
Position Responsibilities & Essential functions
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
- Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
- Troubleshoots problems with malfunctioning software applications and recommends corrective action
- Directs and guides clients through resolution of technical issues
- Submits requests for product changes and other custom programming updates
- Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
- Attends training courses as required and stay abreast of evolving internal processes and industry developments
- Provides customer service and remote support services and applies problem solving skills
- Works in a team environment and assist team members on various issues
- Provides other ad hoc support and duties as assigned
- Works in an environment with competing priorities
Qualifications & Requirements
- Associates/Bachelors strongly preferred
- Proficient PC skills, specifically in Windows and IOS environments
- Knowledge and familiarity with mobile devices (Smartphones/iPads)
- Ability to document, track and monitor a problem/issue to a timely resolution
- Problem solving ability
- Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties
Preferred Qualifications
- 1 year of PC desktop support or technical support experience with client contact
- Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads)
- Experience using a ticketing System such as Clarify, Remedy, or Footprints
- Knowledge of Unix / Linux / SQL
- PC certifications (A+, MCDST or MCST)
- Automotive industry experience
- Bilingual French or Spanish
Selection Process
- Application Submission
- Resume Screening
- Initial HR Interview
- Skills and Technical Assessment
- Hiring Manager Interview
- Background Verification
- Final Offer and Onboarding
How to Apply
- Visit the official CDK Global careers website
- Search for “Remote Support Specialist” positions
- Review the job description and eligibility requirements
- Prepare and update your resume
- Complete the online application form
- Upload your resume and any required documents
- Submit your application
- Monitor your email for updates regarding the recruitment process
