Are you looking for a flexible remote career with a leading global automotive marketplace? Copart is seeking motivated and customer-focused individuals to join its Customer Service team. This is an excellent opportunity to work from home, assist customers with inquiries, and develop valuable customer support experience while earning competitive hourly pay. If you have strong communication skills and enjoy helping people, this role could be the perfect fit for you.
Job Overview
| Field | Details |
|---|---|
| Company Name | Copart |
| Role | Customer Service Representative |
| Qualification | High School Diploma, GED, or equivalent (Bachelor’s degree preferred but not required) |
| Job Location | United States (Remote) |
| Salary | $16 – $24 per hour |
| Work Type | Remote / Work From Home |
| Job Type | Full-Time |
| Job Level | Entry-Level to Mid-Level |
| Industry | Automotive Services / Customer Support |
Job Description
The GCFR – Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences.
In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Internal Applicants make sure you inform your direct manager you are interested in this role!
** This position will work on call for release for BluCar**
Job Duties:
- Understanding client needs and offering solutions and support.
- Position may expand to include Chat and Email Customer Support. Answer and place call in a professional manner.
- Measured on call quality – (Knowledge, level of professionalism, time to place follow-up calls)
- Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs.
- Other duties as assigned.
Required Skills and Experience:
- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency – MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
Selection Process
- Application Submission
- Resume Screening
- Initial HR Interview
- Customer Service Skills Assessment
- Hiring Manager Interview
- Background Verification
- Job Offer & Onboarding
How to Apply
- Visit the official Copart careers website.
- Search for “Customer Service Representative” remote positions.
- Review the job description and eligibility requirements.
- Prepare and upload your updated resume.
- Complete the online application form.
- Submit your application and wait for recruiter communication.
- Attend the interview process if shortlisted.
