Are you passionate about helping customers and delivering exceptional service? Zum Services is seeking a dedicated and customer-focused Remote Customer Service Representative to join our growing team. This is an excellent opportunity for individuals who enjoy solving problems, communicating effectively, and working in a flexible remote environment. If you’re looking for a rewarding career with competitive pay and opportunities for professional growth, we’d love to hear from you.
Job Overview
| Field | Details |
|---|---|
| Company Name | Zum Services |
| Role | Customer Service Representative |
| Qualification | High School Diploma, Associate’s Degree, or equivalent experience preferred |
| Job Location | Remote US |
| Salary | $53,000 – $63,000 per year |
| Work Type | Work From Home |
| Job Type | Full-Time |
| Job Level | Entry to Mid-Level |
| Industry | Transportation Services / Customer Support |
Job Description
Reporting to our Vice President of Charter Paul Egger, the Customer Service Representative (CSR) plays a critical role in converting inbound demand into booked charter revenue while delivering a high-quality customer experience. This position serves as the front line for customer engagement, managing the full lifecycle from initial inquiry through quotation, follow-up, and booking support. This is not a passive service role — the CSR is expected to actively drive conversion, respond with urgency, and contribute directly to revenue growth.
What You’ll Do:
- Serve as the primary point of contact for inbound charter inquiries via phone, email, and chat
- Capture detailed trip requirements and generate accurate, timely quotations
- Proactively follow up on all quotes and leads to drive conversion to booked revenue
- Manage customer requests including trip changes, cancellations, and issue resolution
- Deliver fast, effective, and professional communication across all customer interactions
- Resolve customer issues with a focus on single-contact resolution whenever possible
- Maintain accurate records of all customer interactions and opportunities in internal systems
- Collaborate with operations teams to align customer needs with service availability
- Meet or exceed individual revenue, conversion, and responsiveness targets
- Contribute to overall team revenue and customer satisfaction goals
What You Bring to Zūm:
- High school diploma or equivalent required
- 1–3+ years of experience in a call center, customer service, or inside sales environment
- Experience handling high call/email/chat volume with strong responsiveness standards
- Demonstrated ability to manage customer interactions professionally and efficiently
- Strong written and verbal communication skills
- Comfortable using CRM systems and standard business tools (email, spreadsheets, etc.)
- Ability to prioritize and manage multiple tasks simultaneously
- Customer-focused with a high-quality, responsive approach to service delivery
- Sales-oriented — comfortable driving conversations toward booking and revenue conversion
- Strong problem-solving skills; able to assess situations quickly and identify effective solutions
- Operates with urgency in a high-volume, time-sensitive environment
Preferred
- Charter, transportation, or logistics experience
- Inside sales or quote-to-book conversion experience
- Bilingual (English/Spanish)
Selection Process
- Application Submission
- Resume Screening
- Initial HR Interview
- Customer Service Skills Assessment
- Virtual Interview with Hiring Manager
- Background Verification
- Final Offer and Onboarding
How to Apply
- Visit the official Zum Services careers page
- Search for the “Remote Customer Service Representative” position
- Review the job requirements and responsibilities
- Prepare and upload your updated resume
- Complete the online application form
- Submit your application
- Monitor your email for updates regarding the selection process
