Yanolja Cloud Solution Careers 2025 | Customer Support Executive

About Yanolja Cloud Solution Careers 2025

Yanolja Cloud Solution (YCS); formerly eZee, is a global end-to-end hospitality technology provider specialising in solutions for any and every accommodation type. While our brand identity has changed, our offerings will still be under the name ‘eZee’. Our commitment to existing and new customers proclaims that our solutions are continuously enhancing with new features and functionality to add based on the property and guest requirements around the world.

Yanolja Cloud Solution Careers 2025 Details

Job Description For Yanolja Cloud Solution Careers 2025

We are seeking a highly motivated and customer-oriented individual to join our team as a Software Support Executive. The ideal candidate will have 0-2 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

Roles and Responsibilities:

• Provide technical assistance and support to customers via phone, email, and chat.
• Troubleshoot and resolve software-related issues reported by customers.
• Document customer interactions and resolutions accurately in the ticketing system.
• Collaborate with the development team to identify and resolve complex technical issues.
• Conduct software testing and provide feedback to the development team.
• Assist in the creation and maintenance of knowledge base articles and user guides.
• Stay up-to-date with the latest software updates and enhancements.
• Escalate unresolved issues to the appropriate teams and follow up until resolution.
• Provide excellent customer service and ensure customer satisfaction.

Requirement:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of software troubleshooting techniques and tools.
• Familiarity with software development processes and methodologies.
• Proficiency in using ticketing systems and customer relationship management (CRM) software.
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and software applications.

Yanolja Cloud Solution Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Yanolja Cloud Solution Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.