About Walmart Off Campus Drive 2025

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it.

Walmart Off Campus Drive 2025 Details

Company Name	Walmart
Job Role	Resolution Specialist, Contact Center
Job Type	Full Time
Job Location	Bangalore
Education	Any Graduate
Career Level	1 – 3 Years
Salary	Not Mentioned
Company Website	www.walmart.com

Job Description For Walmart Off Campus Drive 2025

As a Resolution Specialist, Contact Center you will take a high volume of incoming calls and chats from associates and candidates while navigating multiple systems to aid in answering questions and resolving issues. All Resolution Specialists must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solver, act with integrity and be dedicated to making a difference.

What you’ll bring

10 months – 3 Years of relevant customer service experience

Excellent written and verbal communication skills with the ability to effectively articulate information to customers

Able to interact professionally with customers.

Ability to manage multiple tasks simultaneously.

Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer experience

The Requirements:

In this role, you may be asked to switch between any support channel of phone and chat based on the business requirements.

Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.

Strong active listening skills to understand customer needs and provide appropriate solutions

Utilize various software systems and tools to accurately document and track customer interaction

Ability to multitask and navigate through multiple software systems simultaneously

Collaborate with internal associates of Walmart to escalate and resolve complex customer issues in a timely manner

Meet or exceed established KPIs, such as average handling time, first call resolution, and customer satisfaction scores

Maintain a positive and professional demeanor while interacting with customers, colleagues, and supervisors

Demonstrated ability to work in a fast-paced, dynamic environment with a strong attention to detail

Exceptional problem-solving and decision-making skills to handle customer concerns and find suitable resolutions

Must type a minimum of 25 WPM

Proficient with Microsoft Office programs (Outlook, Word, Excel)

Proficient in using soft phones (good to have)

Should be flexible to work from Office in a 24/7 work environment with rotational weekly time off.

Weekly Off will be provided inline with company policy

Should be able to work during public holidays as per business needs

Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.

Any graduation

Walmart Off Campus Drive 2025 Application Process

We wish you the best of luck in your Walmart Off Campus Drive 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.