Syniverse Careers 2024 | Analyst

About Syniverse Careers 2024

Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged.

Syniverse Careers 2024 Details

Job Description For Syniverse Careers 2024

The Network Operations Center (NOC) Technician I is a technical position responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. Works in a team envirotment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements. Works in shifts to provide onsite 24×7 coverage to respond to customer and internal Syniverse issues, and is flexible to work beyond stipulated hours. Reports to the NOC Lead/NOC Manager.

Some of What You’ll Do

• Work as single point of contact for all customer communications and escalations.
• Analyze, report, and act upon/resolve alerts generated by the internal surveillance tools
• Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
• Provides follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. Facilitation of maintenance via internal correspondence and or bridges.
• Troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
• Work closely with Tier-II counterparts to resolve and close events/incidents.
• Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
• Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs
• Demonstrate and apply thorough understanding and operations of Application Monitoring Tools. (e.g.: Nagios, NetCool)
• Monitoring of connectivity to upstream and downstream applications
• Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
• Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process/procedures, meetings, conference bridges and internal/external phone calls.
• Demonstrate and apply proper understanding of customer applications and components associated with each application.
• Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).

Job Requirements:

• Minimum of 1-2 years in a 24 x 7 x 365 in a Network Operations Center environment (preferably in Telecom or related NOCs)
• Prior experience in Telecom Operations will be an added advantage
• Application Certifications from an accredited Trade School or Academy. Minimum of one or more of the following; RHCSA/RHCE or equivalent LINUX Training & Certification & ITIL v3 Foundations Certification
• Knowledge on ticketing tools i.e. Remedy etc.        
• Sound knowledge on network infrastructure (LAN & WAN)
• Monitoring tools i.e. Netcool, Nagios
• Fluent in both English and Spanish languages. Use of the English language in verbal and written communications is a requirement for this position.
• Ability to effectively communicate important information verbally, via instant messenger or email, ticketing system, and Root Cause Analysis (RCA’s/RFO’s). Communicates with vendor technical support and Syniverse Engineering and Product Groups often.

Syniverse Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Syniverse Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.