Looking to break into IT or grow your technical support career? Sierra Lobo is hiring an IT Help Desk Technician in Milan, Ohio, offering a competitive salary of around $51,300 per year. This entry-level opportunity places you at the front line of IT operations—resolving technical issues, supporting enterprise systems, and ensuring seamless day-to-day computing for employees. If you’re skilled in troubleshooting, customer support, and modern workplace tools like Windows and Office 365, this role provides a strong foundation in a fast-paced engineering environment.
The Help Desk Technician is a full-time position that provides assessment and resolution of incidents across the company’s computing environment. The technician must be able to work at a fast pace while providing high-quality troubleshooting and technical assistance in order to bring about a satisfactory resolution. The Help Desk Technician’s role is to ensure proper computer operation so that employees can accomplish business tasks. This includes receiving, assessing, prioritizing, documenting, and actively resolving employee requests and issues.
Duties and Responsibilities
Demonstrate working knowledge of current technology to support various applications.
Possess knowledge of both inbound and outbound help desk processes.
Must be able to demonstrate employee service skills such as patiently seeking to understand an employee’s issue and situation, providing troubleshooting and resolution, proper follow-up, and status updates.
Ability to remain organized while performing multiple tasks with various priorities.
Serve as a first point of contact in all computer hardware, software, and telecommunications incidents and requests.
Perform computer hardware configuration and upgrades, software installation and upgrades, and basic network support.
Ability to identify and escalate issues requiring urgent or immediate attention.
Analyze complex hardware and software problems to determine the most appropriate solution.
Perform and document technical troubleshooting.
Collaborate with other team members to resolve incidents and technical issues.
Provide technical training to other employees.
Ability to communicate effectively with both technical and non-technical employees.
Must be a self-motivated achiever who gains satisfaction from providing excellent customer service.
Qualifications and Required Skills
Proficient in the following:
Windows 11 Professional
Office 365
Microsoft Teams
Mobile device troubleshooting
Active Directory
Familiar with the following:
Wired and wireless networking
SharePoint
Printer troubleshooting
Remote desktop and VPN
0-2 years of help desk experience in a professional environment.
Industry certifications preferred.
Excellent customer service skills.
Excellent verbal and written communication skills.
Must be a U.S. citizen.
Selection Process
Online Application Submission
Initial Screening (HR/Recruiter)
Technical Interview (troubleshooting, systems knowledge)
Final Interview / Team Fit Assessment
Offer & Background Checks
How To Apply
Visit the official careers page or job listing on platforms like LinkedIn or ZipRecruiter
Submit your updated resume highlighting IT support skills
Include certifications (if any) and relevant experience with tools like Windows, Office 365, or networking
Apply early, as roles like this often receive high applicant volume
P.S. Karthik is the Chief Editor of Studentscircles. With over 12 years of experience in the educational news industry, he specializes in bridging the gap between campus life and the professional world. Having helped thousands of students navigate the US job market, Karthik’s mission is to turn complex academic news into actionable career opportunities.
