Red Hat Careers 2024 | Technical Support Engineer

About Red Hat Careers 2024

Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat Careers 2024 Details

Job Description For Red Hat Careers 2024

The Red Hat Global Support Services team is looking for a highly-skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

What will you do

• Provide technical support to Red Hat enterprise customers
• Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
• Exceed customer expectations by providing outstanding customer service
• Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
• Contribute to the global Red Hat knowledge management system while working on customer issues

What will you bring

• Linux experience in the enterprise sector, with excellent administration skills
• Thorough knowledge of the Linux kernel, networking, and memory management
• Excellent troubleshooting skills, and a passion for problem solving and investigation
• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

Red Hat Careers 2024 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Red Hat Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.