Ethos Life Careers 2025 | Quality Assurance Associate

About Ethos Life Careers 2025

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights’ Global Insurtech 50 list and BuiltIn’s Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

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Ethos Life Careers 2025 Details

Job Description For Ethos Life Careers 2025

The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience.

You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience.

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Roles & Responsibilities: 

• Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work
• Ensure proper information provided to customers and partnership agents 
• Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents
• Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers
• Provides trend data to QC management
• Provides actionable data to team management as needed
• Meet individual and team goals and objectives
• Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
• Assist in training of Quality Control Associates
• Escalate outstanding issues to team management for resolution
• Perform other duties as assigned

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Educational & Qualifications: 

• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in quality assurance is a plus
• Experience in life insurance or related industry is a plus
• Can independently identify problems and perform root cause analysis
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems 
• Ability to work independently as well as collaborate with various departments

Ethos Life Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Ethos Life Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.