Looking for a rewarding remote career with a respected consulting organization? Public Consulting Group (PCG) is seeking a Service Desk Specialist to join its growing team. This is an excellent opportunity for customer-focused professionals who enjoy solving technical issues, supporting end users, and working in a collaborative remote environment. With competitive hourly pay, career development opportunities, and the flexibility of remote work, this role is ideal for individuals looking to advance their IT support careers.
Job Overview
| Field | Details |
|---|---|
| Company Name | Public Consulting Group (PCG) |
| Role | Service Desk Specialist |
| Qualification | High School Diploma, Associate Degree, or equivalent experience in IT Support, Help Desk, or related field |
| Job Location | Remote (United States) |
| Salary | $23–$29 per hour |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Entry to Mid-Level |
| Industry | Information Technology / Consulting Services |
Job Description
- Provides excellent customer service to all customers
- Fields incoming help requests from end users via a variety of intakes (phone, walkup, email, etc)
- Documents all pertinent end user identification information, including name, department, contact information, and nature of request or incident.
- Records, tracks, and documents the Incidents and requests in the ticketing tool. Ensure all successful and unsuccessful decisions made, and actions taken, through to final resolution have been captured in the ticket.
- Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Identifies and escalates critical incidents
- Ability to work flexible schedules, including day and mid/swing shifts.
Required Skills
- Working knowledge of computer systems and web browsers, with the ability to troubleshoot common technical issues.
- Strong written and oral communication skills.
- Interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to absorb and retain information quickly.
- Experience supporting VOIP telecom devices.
- Basic knowledge of network routing and protocols
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Analytical and problem-solving abilities.
- Ability to prioritize and execute tasks in a high-pressure environment.
Qualifications
- HS Diploma or equivalent required
- Relative work experience
- COMP TIA A+ preferred
Supervisory Responsibility
- None
Working Conditions
- Office Setting
- Ability to lift up to 50 pounds
- Walking and/or standing for prolonged periods of time
Selection Process
- Application Review
- Initial Recruiter Screening
- Technical/Service Desk Assessment (if applicable)
- Hiring Manager Interview
- Final Interview Round
- Background Verification
- Offer Letter & Onboarding
How to Apply
- Visit the official PCG careers page.
- Search for the “Service Desk Specialist” position.
- Review the job requirements and responsibilities.
- Prepare and update your resume.
- Complete the online application form.
- Submit your application and required documents.
- Monitor your email for updates from the recruitment team.
