Optum is actively hiring for Tech Support roles in San Antonio, offering competitive hourly pay that can reach up to $51/hr depending on experience and qualifications. This opportunity is ideal for candidates with IT support or desktop troubleshooting backgrounds who want to work in a large-scale healthcare technology environment, supporting systems that directly impact patient care and operations.
Job Overview
| Category | Details |
|---|---|
| Role | Associate Tech Support Analyst |
| Company | Optum (UnitedHealth Group) |
| Location | San Antonio, Texas |
| Salary | $28.94 – $51.83 per hour |
| Job Type | Full-time |
| Experience Required | 1+ years in IT / Desktop Support |
| Education | High School Diploma / GED (Bachelor’s preferred) |
| Work Mode | On-site / Field-based (may include travel) |
| Key Skills | Desktop support, troubleshooting, MS Office, networking basics |
Job Description
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
- Analyzes and investigates
- Provides explanations and interpretations within area of expertise
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED
- 1+ years of hands-on technical support experience
- Intermediate level of proficiency with Windows
- Access to reliable transportation and valid us driver’s license
Selection Process
The hiring process for Optum tech support roles typically follows a structured corporate IT recruitment flow:
- Online Application Review
Resume screening based on technical experience and certifications. - Technical Assessment / Screening Call
Focus on:- Desktop troubleshooting
- Operating systems (Windows, enterprise tools)
- Basic networking (LAN/WAN, TCP/IP)
- Interview Rounds
- Technical interview (scenario-based troubleshooting)
- Behavioral interview (customer handling, SLA management)
- Final HR Discussion
Salary negotiation, benefits explanation, and joining timeline.
How To Apply
To apply for this role:
- Visit the official careers page:
👉 Explore Optum Careers - Search for:
“Associate Tech Support Analyst – San Antonio” - Prepare the following before applying:
- Updated resume (highlight IT support experience)
- Certifications (CompTIA A+ preferred)
- Experience with ticketing systems and remote support tools
- Submit your application and track status through the portal.