About Mimecast Careers 2025
Mimecast is a cybersecurity company that provides cloud-based services to protect organizations from cyber threats, focusing on email security, data protection, and human risk management. Its platform offers a suite of integrated tools for threat protection, data leak prevention, email archiving, secure messaging, and security awareness training, designed to manage risk and ensure business continuity.
Mimecast Careers 2025 Details
| Company Name | Mimecast |
| Job Role | Business Systems Support Analyst |
| Job Type | Full Time |
| Job Location | Bengaluru |
| Education | BE/ B.Tech |
| Career Level | 0 – 1 Years |
| Salary | Not Mentioned |
| Company Website | www.mimecast.com |
Job Description For Mimecast Careers 2025
The business systems support analyst is responsible to manage customer’s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve.
Providing support and stakeholder engagement
- Case troubleshooting and resolution and where needed work with other teams to get the issue resolved
- Escalate issues timeously
- Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up
- Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs
- Own the case end to end and continue to up the customer
- Documen findings / requirements form the root cause analysis work
- Document processes and procedures
- Ability to present information to stakeholders
- Ability to present information in a coherent manner
Candidates Also Search: BE/ B.Tech Jobs
Work Experience and Qualification
- IT / Relevant Science/business tertiary qualification
- Minimum of 2 years Business / System analysis experience
- Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc
- Experience in Customer Service
- Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
- Trends and patterns identication and execution thereafter.
- Microsoft Office Suite
- Experience working within all aspects of the Software Development Life Cycle (SDLC).
- Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) – Enterprise Architecture.
- Excellent communication, both written and verbal
- Excellent relationship management and collaboration skills
- Good planning and time management skills
Mimecast Careers 2025 Application Process
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Mimecast Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
