Metronet is seeking motivated, detail-oriented, and customer-focused professionals to join our team as a Remote Business Support Representative. This is an excellent opportunity for individuals looking to build a rewarding career with a growing organization while enjoying the flexibility of working remotely. If you possess strong communication skills, problem-solving abilities, and a passion for delivering exceptional support services, we encourage you to apply.
Job Overview
| Field | Details |
|---|---|
| Company Name | Metronet |
| Role | Business Support Representative |
| Qualification | High School Diploma, Associate Degree, or equivalent experience preferred |
| Job Location | United States (Remote) |
| Salary | $20.50 per hour |
| Work Type | Remote |
| Job Type | Full-Time |
| Job Level | Entry-Level to Mid-Level |
| Industry | Telecommunications / Customer Support Services |
Job Description
Our Business Support Representatives support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will also respond to technical support requests and perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs. Additionally, our Business Tech Support Representatives are responsible for troubleshooting and assisting customers making changes to complex HPBX phone systems. They will also capture detailed problem analysis and resolution plans in the customer database.
ESSENTIAL JOB FUNCTIONS:
- Determine the scope of customer issues in an effective and professional manner.
- Effectively resolve customer issues timely.
- Properly document all customer interactions
- Represent MetroNet professionally and ethically.
- Maintain a high level of customer satisfaction with focus on first call resolution.
- Provide ONT troubleshooting, rebuilding, and provisioning.
- Complete router troubleshooting and setups.
- Provide voice service troubleshooting and reset voicemail passwords.
- Educate customers on setting up their customer portal account.
- All other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
- High School Diploma or GED required.
- A+ Certification is Preferred
- Willingness to work as a team and independently.
- Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
- Experience in Service Specific Troubleshooting Methods
- Responsible, Self-Motivated, Organized, and a Quick Learner
- Analytical/Logical Problem-Solving Skills
- Patient – The Ability to Guide and Teach via the Phone
- Adaptability to Change – Comfortable in a Rapidly Evolving Environment
- Perform on-call rotation duties after regular business hours.
- Available to work overtime when deemed necessary, including holidays and weekends.
Selection Process
- Application Submission
- Resume Screening
- Initial HR Interview
- Skills Assessment
- Hiring Manager Interview
- Background Verification
- Final Selection & Offer Letter
How to Apply
- Visit the official Metronet Careers page
- Search for “Business Support Representative”
- Review the job requirements and responsibilities
- Complete the online application form
- Upload your updated resume
- Submit your application
- Monitor your email for updates regarding the recruitment process
