Merck Group Careers 2025 | Analyst

About Merck Group Careers 2025

This channel is not intended for U.S. and Canadian visitors. Merck operates in the U.S. and Canada as EMD Serono in Healthcare, MilliporeSigma in Life Science and EMD Electronics in Electronics. An unaffiliated and unrelated company, Merck & Co., Inc., Kenilworth, NJ, US holds the rights in the trademark MERCK in the U.S. and Canada.

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Merck Group Careers 2025 Details

Job Description For Merck Group Careers 2025

• Work as a team to support Process Solutions organization of Company’s LS to achieve the goal.
• Process service complaints in Trackwise and ERP.
• Hands on experience in ERP system SAP, Oracle and CRM tool SFDC.
• Knowledge of order management process and the concept of creating debit & credit.
• Partner with team to deliver quality services, enhance operational efficiencies.
• Customer focused approach.
• Process customer documentation requests.
• Process Leads in SFDC.
• Contribute to incremental revenue directly or indirectly.

Essential Job Functions:

• Complaint management – Handling service complaints.
• Create & assign Leads for Sales and Marketing team by critical thinking.
• Provide documentation support to customer using multiple tools.
• Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.
• Coordinating with Customer master data team to update customer masters.
• Process on discrepancy area database request and quality task request in ERP system.
• Creating and updating standard operating procedures for the process.
• Identifying and giving training on process to the team.
• Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.
• Recommend and participate in process improvement studies.
• Review of errors done by team and giving suggestion to mitigate the future occurrence.
• Build robust relationship with key partners and stakeholders.
• Attending review meetings with stakeholders where necessary.
• Exemplary attendance and adherence to schedule.
• Work on Adhoc requests when assigned.
• Establish Company’s values through daily operations.
• Should process orders and assist customer queries as per the region with the set expectation.

Who You Are:

• Any Bachelor’s Degree from recognized university.
• Preferably with relevant experience in SFDC, SAP, Oracle.
• Experience in Order Management / Service Complaints with 1-2 experience is preferred. 
• Should possess basic knowledge of SFDC Functional Knowledge and ERP (SAP & Oracle) User Knowledge.
• Hands-on experience on ERP’s like SAP, Oracle SFDC
• Understand the basics of the Marketing Business knowledge and should be quick learner.
• Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Technical Knowledge related to documentation.
• Effective follow up of the requests.

Merck Group Careers 2025 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Merck Group Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.