Provide client support for software and hardware issue resolution, conducting cinema visits for installations and maintenance, and updating hardware records.
The candidate should have hands-on experience in Windows OS installation and configuration, SQL database operations, and basic networking including LAN setup and troubleshooting.
Identify the underlying causes of application errors and implement solution.
Monitor application performance, identify inefficiencies, and implement strategies to improve reliability and speed.
Work with cross-functional teams, including internal and clients, to address technical challenges and improve application performance.
Manage and prioritize support tickets, ensuring timely resolution and meeting service level agreements (SLAs).
Perform regular maintenance, updates, and configuration changes to applications.

Your Checklist

Excellent problem-solving and analytical skills.
Good knowledge of SQL Server (Installation, Backup, SQL Queries, etc) is must
Knowledge of IIS, configuring Web Service in IIS.
Ability to collaborate effectively and meet SLAs.
Relevant experience in application support software tools or a similar role will be an added advantage
Fluency in regional langauage

Support Engineer

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