Associate Infrastructure Engineer

Looking for highly motivated fresh graduates to join our IT Infrastructure & Cloud Operations team as Associate Infrastructure Engineer (L1). This is an excellent opportunity for individuals who are passionate about enterprise technology to gain hands-on experience across a broad range of infrastructure domains including cloud, virtualisation, networking, databases, and cybersecurity working alongside a senior experienced engineer.

This role will be a key support layer for the team, handling first-level monitoring, incident, routine operational tasks.

SUMMARY OF RESPONSIBILITIES:

• Monitor virtual infrastructure health across Nutanix, VxRail, and VMware environments
• Monitor Database availability, Scheduled Jobs, Windows, Linux, Network device availability (Switches, Routers, Firewalls), Ecare alerts (JDE) & performance managements.
• Perform first-level triage of alerts from cloud (Azure/AWS) environments
• Assist with routine VM provisioning, snapshot management, reporting
• Support backup verification tasks using Rubrik, Veeam, Cloud backups — ensure job completion and flag failures
• Log, track, and escalate incidents according to defined SLA thresholds
• Monitor database availability, performance dashboards, and scheduled job status
• Perform routine health checks — disk space, connection limits, backup status
• Assist with DNS updates, firewall rule logging
• Monitor Sentinel One EDR dashboards, track alerts and agent health status
• Review Rapid7 vulnerability scan reports and assist with remediation tracking
• Maintain vulnerability logs, patch status spreadsheets, and compliance checklists
• Maintain operational runbooks, incident logs, and change records
• Prepare daily/weekly status reports and dashboards.
• Update asset inventories and CMDB records as directed
• Monitoring of JD Edwards Daily Job queue, PR refresh, restart jobs.
• AdHoc update package build, Monthly package Build.

EDUCATION:

• Bachelor’s degree in computer science, Information Technology or related discipline

KEY COMPONENTS

• Quick learner with strong technical ability
• Attention to detail in monitoring and documentation
• Comfort with multi-domain technology exposure
• Clear verbal and written communication in English
• Collaboration — works well within a senior team
• Ability to follow structured runbooks and escalation path
  

TECHNICAL KNOWLEDGE AND/OR ABILITIES:

• Fundamental understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Basic familiarity with Windows and/or Linux operating systems
• Strong analytical thinking and willingness to learn complex enterprise technologies
• Exposure to cloud platforms (Azure / AWS) through academic projects (Added advantage)
• Any IT certification — CompTIA A+, Network+, Azure Fundamentals (AZ-900), AWS Cloud Practitioner (Added advantage)
• Familiarity with virtualisation concepts through coursework or lab environments(Added advantage)
• Basic scripting knowledge — Python, PowerShell, or Bash(Added advantage)