Ovation Support Engineer

• Hands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.
• Regular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.
• Installation and configuration of new server-grade hardware in the data center.
• Hands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.
• Knowledge of ring network topology and redundancy mechanisms will be an added advantage.
• Diagnosis and resolution of hardware, software, and networking issues.
• Perform daily monitoring of data center hardware and infrastructure to ensure operational availability.
• Provide technical support for server hardware, virtualization platforms, and associated infrastructure.
• Maintain hardware inventory and track infrastructure assets.
• Provide on-site and remote technical support to clients and in-house engineers.
• Assist in diagnosing and resolving hardware, software, and networking issues.
• Respond to client support requests and provide effective, customer-focused technical solutions.
• Coordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.
• Maintain effective client relationships and ensure timely resolution of technical issues.
• Provide technical guidance and training to in-house engineers.
• Deliver solutions aligned with client requirements and operational needs.
• Maintain accurate records of support activities, service requests, and work performed.
• Prepare job reports and technical documentation.
• Track and manage service activities, hardware inventory, and vendor support cases.
• Undertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.
• Provide on-site technical assistance at client locations as required.

Who You Are

• Have at least 2 years of hands-on experience in networking and IT infrastructure support.
• Possess experience coordinating and liaising with vendors and subcontractors for technical support, troubleshooting, and issue resolution.
• Demonstrate strong verbal and written communication skills.
• Have good interpersonal and coordination skills, with the ability to work effectively with clients, internal teams, and external service providers.

For This Role, You Will Need:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven work experience as a Network Support Engineer or in a similar IT infrastructure support role.
• Practical knowledge of computer hardware, routers, firewalls, and networking systems.
• Ability to troubleshoot complex hardware, software, and networking issues.
• Strong analytical and critical-thinking skills to identify root causes and implement effective solutions.

Preferred Qualifications That Make You Stand Out:

• Strong interpersonal skills with the ability to work effectively with clients, colleagues, and vendors.
• Good time-management and organizational skills, with the ability to prioritize tasks effectively.
• Good written and verbal communication skills.
• Willingness to undertake domestic and international travel at short notice, as required.