ICICI Securities Walkin Drive 2024 | Customer Service Executive

About ICICI Securities Walkin Drive 2024

India’s trusted, customer centric and leading technology based financial services firm offering holistic financial solutions and services to Indians seeking seamless access to the world of finance. Since our inception in 1995 we have grown into a ‘Full Service Financial Marketplace’ offering, a bouquet of services, including investing, trading, private wealth management, Mutual Fund Investments, Insurance, Borrowings as well as Issuer and Advisory Services.

ICICI Securities Walkin Drive 2024 Details

Job Description For ICICI Securities Walkin Drive 2024

Virtual Assist- Email/Escalations

Responsibilities:

• Answer customer questions and respond to customer interactions and providing timely and accurate assistance
• Escalate complex issues to the relevant departments as necessary.
• Maintain thorough knowledge of the companys products or services to offer accurate information and support to customers.

Role Proficiencies:

• Strong working knowledge with MS Excel
• Good communication & Presentation skills
• Understanding of Equity markets
• Sound Knowledge of monitoring and reporting MIS.

Virtual Assist- Team Lead- Voice/Email/Escalation

Responsibilities:

• Ensure customer questions are addressed and responded, providing timely and accurate assistance through channel of Calls/Emails
• Identify opportunities to enhance internal processes which promote best practice and lead to overall
• performance improvement and organisational efficiency.
• Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
• Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers.
• Evaluate customer feedback and identify ways to maximise customer satisfaction.
• Ensure that standard operating procedures are documented and maintained.
• Produce written reports when required to do so.
• Liaison with various teams in ensuring the queries are resolved in timely manner

Role Proficiencies:

• Strong working knowledge with MS Excel
• Good communication & Presentation skills
• Understanding of Equity markets
• Sound Knowledge of monitoring and reporting MIS.

ICICI Securities Walkin Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your ICICI Securities Walkin Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.