Cloudera Careers 2024 | Customer Operations Engineer

About Cloudera Careers 2024

At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera Careers 2024 Details

Job Description For Cloudera Careers 2024

Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The person will be responsible for understanding customer issues and providing support with empathy and a sense of urgency following our tried and tested Cloudera Diagnostic Methodology. Customer Operations Engineers develop solid business, interpersonal, and technical skills in our open and collaborative environment to deliver the highest quality services to our valued customers.

As Customer Operation Engineer you will

• Offer remote technical support and operational guidance to both internal and external customers via Zoom, phone, and case updates.
• Employ active listening to grasp customer issues and their business impact, swiftly driving resolution with urgency.
• Embrace learning by continually expanding your technical and soft skill sets.
• Collaborate with cross-functional teams, such as engineering, product management, and quality assurance, to tackle complex technical issues effectively.
• Set clear and friendly customer expectations to ensure maximum satisfaction.
• Proactively contribute to our Knowledge Base and Community with helpful articles and posts.
• Maintain thorough documentation of customer interactions, issues, and solutions using our support ticketing system.
• Be available for occasional weekend and holiday on-call duties.
• Linux experience and expertise are essential.

We’re excited about you if you have:

• Strong technical understanding and problem-solving prowess, capable of diagnosing and troubleshooting intricate technical issues.
• Previous experience as a Level-1 Support Engineer or in a similar role, ideally within a software or technology company.
• Exceptional written and verbal communication skills, adept at conveying technical information to non-technical individuals.
• A customer-centric mindset dedicated to delivering outstanding service.
• Familiarity with support ticketing systems.
• A willingness to continuously learn and keep abreast of emerging technologies and industry trends.
• Proficiency in operating systems (Windows, Linux, macOS) and basic networking concepts.
• A solid grasp of Linux, databases, or programming concepts.
• Knowledge of the Hadoop stack, including HDFS, YARN, Hive, and Ranger, is advantageous.

Cloudera Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Cloudera Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.