Looking to grow your career in IT and healthcare technology? Beth Israel Lahey Health is hiring System Engineers in Boston, Massachusetts. This is an excellent opportunity for professionals who enjoy managing enterprise systems, improving infrastructure performance, and supporting critical healthcare technology. You’ll collaborate with experienced teams, work with modern IT environments, and contribute to systems that help deliver high-quality patient care.
Job Overview
| Field | Details |
|---|---|
| Company Name | Beth Israel Lahey Health |
| Role | System Engineer |
| Qualification | Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience) |
| Job Location | Boston, Massachusetts, USA |
| Salary | $80,000–$108,000 per year |
| Work Type | On-site |
| Job Type | Full-Time |
| Job Level | Entry Level |
| Industry | Healthcare / Information Technology |
Job Description
Installs, configures, and supports physical, virtual, and cloud data center servers and services, prepares support documentation, and maintains and supports an enterprise level server-based computing environment.
Job Description
Primary Responsibilities:
- Performs System Administrator activities to support multiple Server production systems in an enterprise environment. (essential)
- Maintain and support virtual server and hypervisor-based platform infrastructure services as well as CloudSASS Infrastructure. (essential)
- Participates in ongoing monitoring and evaluation of server performance. Provides 7x24x365 on-call response. (essential)
- Creates and maintains technical support documentation and procedures related to new technology installations and implementations as well as Disaster Recovery documentation. (essential)
- As requested by Level 2/3 Engineers participate in technology projects and act as a front-line interface to end-users or as liaison to technology vendors. (essential)
- Performs basic problem management and root cause analysis in identifying, prioritizing, researching and resolving service requests or reported problems in a timely manner and appropriately escalates to other engineers as necessary and within established guidelines. (essential)
- Provides technical troubleshooting advice and serves as a resource to other IS Support Staff members. (essential)
Required Qualifications
- Vocational or Technical training required. Bachelor’s degree preferred.
- 1-3 years related work experience required.
- Advanced technical computer skills as required for technical support specific to functional area and related systems.
Preferred Qualifications
- AWS, RHEL, Windows certifications
- Project management certifications
Competencies
- Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
- Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
- Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
- Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
- Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Social/Environmental Requirements
- Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work.
- Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
- No substantial exposure to adverse environmental conditions
- Health Care Status: NHCW: No patient contact.- Health Care Worker Status may vary by department
Selection Process
- Application Submission
- Resume Screening
- Technical Assessment (if applicable)
- Technical Interview
- Hiring Manager Interview
- Background Check
- Final Job Offer
How to Apply
- Visit the official Beth Israel Lahey Health careers website.
- Search for the System Engineer position in Boston, Massachusetts.
- Review the job description and eligibility requirements.
- Prepare your updated resume and any required documents.
- Complete the online application form.
- Submit your application and monitor your email for updates from the recruitment team.
