BCG Careers 2025 | IT Associate

About BCG Careers 2025

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

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BCG Careers 2025 Details

Job Description For BCG Careers 2025

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• Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
• Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
• Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
• Assisting with the documentation of critical and routine technical procedures as well as end user literature
• Troubleshoot video conference and telecommunications systems and support key users if required
• Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
• Assist with hardware asset tracking and inventory management
• Assist on projects in an operational capacity for both global and local initiatives

What You’ll Bring

• Ability to effectively communicate and present technical concepts to management, peer group and staff
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience
• MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
• Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
• SCCM or imaging software experience
• Exposure to cloud technology
• VoIP experience

Key strengths and attributes needed to succeed in the role;

• Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills
• Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
• Professionalism to be able to respect all BCG information as personal and confidential
• Ability to work independently as well as in a team environment displaying consideration and respect for others
• Able to exercise sound judgment and initiative while demonstrating competence and character that inspires trust
• Appetite for continuous learning to further IT knowledge and career development
• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
• Ability to follow established procedures/standards
• Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English

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BCG Careers 2025 Application Process

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We wish you the best of luck in your BCG Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.