Avient Corporation Careers 2024 | MES Analyst

About Avient Corporation Careers 2024

The world is changing in amazing and dynamic ways, demanding a new generation of specialized and sustainable material solutions that deliver on the promise of innovation and help to protect the planet. That’s where Avient comes in. We’re born of the collective power of both well-established technologies and continually emerging innovation. Joining these qualities together accelerates our evolution into a specialty formulator of sustainable solutions and a Great Place to Work®. We are more than the sum of our parts. Together we transform customer challenges into opportunities, bringing new products to life for a better world.

Avient Corporation Careers 2024 Details

Job Description For Avient Corporation Careers 2024

• Our team remotely supports systems in manufacturing environments all around the globe to resolve issues and minimize the impact to production.
• As a Support Specialist you will work individually or with team members to provide a support service to our manufacturing business partners.  You will
• Troubleshoot and resolve both software and hardware issues.
• Resolve requests for user account management changes
• Work daily with our incident management solution to track issues to resolution within defined SLA timeframes
• Additionally, where appropriate, you will be augmenting the development process representing the user during the test cycle

Primary Responsibilities/ Job Functions

• Responding to and resolving application related help calls and emails from our manufacturing business partners

• Provide first level support
• Gather and analyse information from the user
• Utilise troubleshooting, diagnostic and problem-solving skills plus the Support Knowledgebase to diagnose the root cause
• Implement the resolution
• Complies with change control process when implementing hardware/software changes
• Maintain detailed case notes in our Incident Management System throughout the incident resolution process
• Draft and/or update help documents for the Support Knowledgebase
• Escalate to other teams (as needed)
• Escalate to other Manufacturing team members
• Escalate to Third Party support team
• Escalate to other IT functions
• Assist in implementing the resolution (as needed)Perform QA functions for any issue resolution
• Responding to requests for user administration changes to several manufacturing systems
• Create new accounts
• Resolve access issues
• Maintain the account list to keep only valid accounts active in our systems
• Occasionally perform manual testing on new and existing features
• Work with application development team to assist with testing tasks, as needed
• Occasionally provide enhancements to existing reporting functionality
• Develop Reports using SQL Server Reporting Services (SSRS), as needed

QUALIFICATIONS: 

Required Skills

• Excellent troubleshooting, diagnostic and problem-solving skills.
  • Ability to think things through with incomplete data.

• Demonstrate superior customer service
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Remain positive and calm under pressure.
  • Ability to convey detailed information verbally and written to internal and external business partners.

• Ability to document service request activity in our incident management solution to track issues to resolution
• Familiarity with remote monitoring and diagnostics solutions and concepts.
• Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach.
• Strong computer skills including: Microsoft Office, Microsoft Project, and SQL Server
• Superior oral and written communication skills.
• Excellent typing skills, strong grammar and spelling abilities.
• Ability to work independently with minimum direction
• Pursues projects with energy, drive, and urgency.  Have a desire to finish.

Preferred Skills

• Knowledge of or experience with manufacturing processes
• Knowledge of manufacturing core tools such as Logic controller, historians, SQL, MES and ERP systems.
• Knowledge of manufacturing label printing equipment
• Ability to write and understand SQL
  • SQL Queries
  • SSRS Reports
  • Dissect stored procedures.
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
• Routinely log into databases for data analysis and troubleshooting.
• Experience with representational state transfer (REST) APIs.
• Understanding of the software development lifecycle (SDLC)

Education and Experience 

• ​Bachelors of Science degree in Computer Science, Business, Information Systems or related business field, or equivalent experience required  
• ​1-3 years of experience in similar roles  
• ​A proven record of accomplishment of working both independently and as a member of a team.  
• ​Communicates effectively with both technical IT audiences, and non-technical business audiences.  
• ​Demonstrated problem solving skills and creativity applied to IT systems and business processes.  
• ​Successful candidates will be driven to succeed while fostering a great place to work.  

Avient Corporation Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Avient Corporation Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.