Atlassian Off Campus Drive 2026 | Support Engineer

About Atlassian Off Campus Drive 2026

Atlassian is a global software company helping teams around the world unleash their potential. We build tools that help teams collaborate, build, and create together. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams have the potential to change the world—one that is more open, authentic, and inclusive.

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Atlassian Off Campus Drive 2026 Details

Job Description For Atlassian Off Campus Drive 2026

The Support Engineer (Cloud) isn’t just an ordinary Support role. As a Support Engineer you will provide multi-channel support, including via phone and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills; and be someone who embraces challenges. The candidate must be able to work APAC or EMEA business hours and also be flexible to assist during weekends as needed to support business needs.

Responsibilities:

• Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
• Ensure that customers have a positive experience with Atlassian Cloud products.
• Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
• Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
• Assist our
  • APAC customers: 4:30 AM to 1:30 PM IST shift or
  • EMEA customers: 12 noon to 9 PM IST (subject to DST changes) and occasionally work on weekends as On-Call engineer.

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Qualifications

• Overall 1+ years of customer or support facing industry experience
• Have an understanding of
  • IaaS, PaaS and SaaS concepts
  • Understand purpose of AWS Services like S3
  • Key web technologies, browser behaviours, and troubleshooting tools including DevTools, HAR files, caches, cookies, and security settings
  • DNS record types A, CNAME, TXT and is able to implement networking concepts in debugging real-world networking issues
• Nice to have basic experience:
  • Using IdP, SP Architecture and hands on experience with debugging SSO issues
  • Of industry-standard email protocols (POP, IMAP, SMTP).
• We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
• Fluent written and verbal communication skills in English.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Logical approach to problem solving & strong troubleshooting experience
• Experience working with peers/teams across multiple locations in an added avantage.
• To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
• You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers

Atlassian Off Campus Drive 2026 Application Process

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Atlassian Off Campus Drive 2026. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.