Alcon Off Campus drive 2024 | Customer Care Processing Administrator

About Alcon Off Campus Drive 2024

Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care.

Alcon Off Campus Drive 2024 Details

Job Description For Alcon Off Campus Drive 2024

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. We are looking for a Customer Care Processing Administrator to join our Customer Service Team. As a Customer Care Processing Administrator, you are responsible for General Customer Service that includes post-sale technical and/or non-technical customer service and support across multiple sub-families for the business.

Key Responsibilities:

• Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions
• Support digital transformation through promotion of digital tools and digital services
• Proactively promote effortless customer experiences through collaboration with customers and internal stakeholders
• Additional tasks include: research, examine and analyze dashboards, detailed product information, prepare correspondences, and mentoring new team members
• Must be able to collaborate within a highly dynamic and ever-evolving team ecosystem
• Must be able to quickly respond to changes in the job such as changes in processes and procedures, incorporating new product line knowledge, and professionally working in the grey to handle sensitive occurrences

Perform order management activities including, but not limited to:

• Purchase order processing: EDI, automated orders
• Unavailable product review
• New product launches
• Handle expedited and time-sensitive shipping requests
• Adhere to performance KPIs and metrics

Field customer interactions including, but not limited to:

• Answering inbound written inquiries, and various other internal departments
• Making outbound written interactions to customers, and various other internal departments
• Adhere to performance KPIs and metrics

Key Requirements/Minimum Qualifications:

• Graduate
• The ability to fluently read, write, understand, and communicate in English
• Work hours: Varied U.S. daytime hours Monday-Friday
• Travel Requirements: N/A
• Relocation assistance: No
• Sponsorship available: No

Preferred Experience and Qualifications:

• Proficient in MS Office Suite
• General technical and analytical competencies
• Higher Education Experience Preferred, i.e. university, college, technical, and/or vocational school

Alcon Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Alcon Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.