Advarra Careers 2024 | Product Support Specialist

About Advarra Careers 2024

Advarra advances the way clinical research is conducted: bringing life sciences companies, CROs, research sites, investigators, and academia together at the intersection of safety, technology, and collaboration. With trusted IRB and IBC review solutions, innovative technologies, experienced consultants, and deep-seated connections across the industry, Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Advarra is advancing clinical trials to make them safer, smarter, and faster.

Advarra Careers 2024 Details

Job Description For Advarra Careers 2024

• Provide telephone, email and live chat support.
• Address customer issues and resolve them in a timely and efficient manner.
• Escalate issues which are highly technical or beyond the scope of Tier-1 support to the appropriate internal teams.
• Provide end user application training.
• Utilize the company’s CRM system to record and escalate customer cases.
• Own customer cases until resolution.
• Communicate effectively with healthcare professionals and understand healthcare work processes.
• Gain knowledge of clinical trial and healthcare industries.
• Communicate effectively with internal stakeholders as required.

Knowledge, Skills, Abilities

• Self-motivated and proactive.
• Exceptional written and verbal communication.
• People oriented, friendly personality.
• Quick learner with a high attention to detail; ability to multi-task.
• Ability to be both a team player and individual contributor. 
• Experience taking customer support calls and achieving superior customer satisfaction scores.
• Experience as a user of complex computer applications.
• Understanding of modern software design concepts desired.
• Experience with Microsoft Office suite.
• High energy and positive attitude towards working in a culturally diverse environment.
• High on commitment and integrity with excellent work ethic.
• Expected to work independently, as well as in a team environment.
• Excellent organizational and administrative abilities.
• Ability to liaise with key stakeholders across the organization.

Education

• Life Science Graduate/Post-graduate

Experience

• Freshers
• Up to 1 year of work experience/internship

Advarra Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Advarra Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.