Atlassian Off Campus Drive 2024 | Support Engineer

About Atlassian Off Campus Drive 2024

We’re a team of 7000+ Atlassians supporting an international group of 250,000+ customers. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned.

Atlassian Off Campus Drive 2024 Details

Job Description For Atlassian Off Campus Drive 2024

The Associate Support Engineer (Cloud EMEA) isn’t just an ordinary Support role. As an Associate Support Engineer you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also be flexible to assist during weekends as needed to support business needs.

• Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
• Ensure that customers have a positive experience with Atlassian Cloud products.
• Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
• Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
• Work in a 12:30 PM to 9:30 PM IST shift
• Overall 1+ years of customer or support facing industry experience
• Have an understanding of Operating Systems, Database, Networking Concepts and Cloud Computing
• Knowledge of SQL, Networking, Linux, Java Web Servers or knowledge in Cloud technologies will be an added advantage
• We’re looking for individuals who have a customer centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, growth mindset, and a solution-based approach inline with Atlassian’s Core values.
• Fluent written and verbal communication skills in English.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Logical approach to problem solving & strong troubleshooting experience
• Experience working with peers/teams across multiple locations in an added avantage.
• To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
• You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers

Atlassian Off Campus Drive 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Atlassian Off Campus Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.