About Ethos Life Careers 2024
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights’ Global Insurtech 50 list and BuiltIn’s Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
Ethos Life Careers 2024 Details
| Company Name | Ethos Life |
| Job Role | Customer Engagement Associate |
| Job Type | Full Time |
| Job Location | Bangalore |
| Education | Bachelor’s degree |
| Career Level | 1 – 2 Years |
| Salary | Not Mentioned |
| Company Website | www.ethoslife.com |
Job Description For Ethos Life Careers 2024
The role of a Customer Engagement Associate is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world class customer experience through gaining an understanding of the customer’s needs and re-positioning our products to ensure we’re maximizing value to the customer.
This may mean making adjustments to the policies/products they have and/or introducing new products to cover other value points. You will be responsible for outreach to customers who have already purchased one or more Ethos products and will assist customers with ensuring they’re taking advantage of everything Ethos has to offer. If you’re looking for a role that is responsible for shaping the future of the life insurance industry and provides security for families in the event that the worst were to happen, then look no further!
Roles and Responsibilities:
- Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
- Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
- Strive to understand customers’ needs and help customers understand how Ethos’ help address those needs
- Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
- Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
- Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions
Qualifications and Skills:
- Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
- 1-2 years experience in customer support, customer success, operations, or related role
- Experience in life insurance or related industry a plus, but not required
- Bachelor’s degree preferred
- Possess a Life Insurance license or willingness to get licensed
- Proficiency working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Possess grit and can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
- Excellent phone presence and written communications skills
- Ability to work independently as well as collaborate with various departments
- Spanish speaking candidates are strongly preferred
Ethos Life Careers 2024 Application Process
- Eligible candidates are advised to open online Apply Link ( Link given bellow).
- This link will open on new tab on your browser
- Read carefully above job description and double click to apply online
- Fill all your academic qualification, skill experience and other mandatory details.
- Upload your resume.
- Check the details before submitting.
- If you are shortlisted, details will be shared through e-mail or phone call
- interview and Venue details also will be shared to shortlisted candidates through e-mail.
- Note : Apply the job before link Expires
DOUBLE CLICK TO APPLY ONLINE !
We wish you the best of luck in your Ethos Life Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
