Cimpress Technology Careers 2024 | Product Support Specialist

About Cimpress Technology Careers 2024

Our central technology team fuels Cimpress businesses for growth every day by solving problems and collaborating on industry-changing software components.

Cimpress Technology Careers 2024 Details

Job Description For Cimpress Technology Careers 2024

• Monitor incoming support request channels, including chat, email, and ticketing systems.
• Respond to customer requests within SLA, resolving when possible and triaging, routing, and escalating to Tier 2 as appropriate.
• To ensure the tickets associated with support thread are duly updated with appropriate values.
• Use of reporting tools to analyze ticking data and identify scope of improvement with respect to Response and Resolution SLA’s.
• Operate outbound customer communications about global issues and major incidents by following standard procedures.
• Work effectively remotely (i.e., from one’s home), including with a reliable internet connection.

Must Have Skills

• Ability to communicate verbally and in writing:
  • In English, well enough to be understood by non-native speakers.
  • In both technical language with software development teams and customer language with customers.
• An interest in technology and helping people.
• Ability to learn detailed knowledge of our applications and our customers, to be able to help replicate an issue, pinpoint the problem
  area, and suggest workarounds.
• Should be aware of basic internet concepts like HTTP, authentication, networking, APIs, browsers and cookies, client-server
  relationships, and e-commerce websites with checkout.
• Ability to work independently and apply good judgment.
  • Frequently without face-to-face/video contact with customers, teammates, and service providers.
  • Often by searching for and referencing documentation.
• Must have a working knowledge of web calls made via browsers.
• Expertise with SQL query.
• Should have work on tools such as Jira, Confluence.
• Stay on top of the latest technology trends and advancements to provide the best possible support to our clients.

 Nice to Have

• Ability to comprehend technology, especially a RESTful JSON microservices environment.
• General technical skills, including things like:
  • Ability to read error messages and stack traces.
  • Ability to query APIs using Swagger, Postman, cURL, or a scripting language.
• Good technical writing skills, in English, including creating diagrams.
• Prior experience in technical help desk or technical customer service, including use of ticketing systems.
• An interest in solving puzzles and good memory and recall.

Cimpress Technology Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Cimpress Technology Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.