Tech Mahindra Careers 2024 | Customer Support Associate 

About Tech Mahindra Careers 2024

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services

Tech Mahindra Careers 2024 Details

Job Description For Tech Mahindra Careers 2024

• Handling the calls with good communication skills professionally. Can speak fluently in Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.
• Language Combination required: (English + Bengali or (English + Hindi) or (English + Gujarati) and any one regional Language. (Guajarati, Marathi, Assamese, Bengali)
• Patient centric and Excellent interpersonal and communication skills
• Knowledge of medical terminology is a plus
• Ability to apply knowledge of CC procedures and carry out tasks accordingly.
• Be a self-starter with attention to detail.
• Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
• Log in hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
• 100% documentation
• Should take initiatives & be flexible for the changes.
• Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
• Employment Type: Permanent.
• Process: Multilingual support for a Healthcare project
• Educational mandate: any HSC / Graduate / Postgraduate can apply.
• Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
• Working days: 6 with 1 day rotational off.
• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Strong customer service skills.
• Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification

Tech Mahindra Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Tech Mahindra Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.