BetaNXT Careers 2024 | Tools Engineer

About BetaNXT Careers 2024

BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience.

BetaNXT Careers 2024 Details

Job Description For BetaNXT Careers 2024

We are currently searching for a technically savvy Enterprise Tools Support Engineer to support applications and solutions across the organization. 

• Provide first and second-level support to enterprise users for software applications via phone, email, and chat.
• Diagnose, troubleshoot, and resolve software issues in a timely and efficient manner.
• Document and track all support requests, resolutions, and follow-up actions in ServiceNow.
• Collaborate with the development team to escalate and resolve complex issues.
• Conduct user training sessions and create documentation to help users understand and effectively use Enterprise software.
• Assist in the testing of new software releases and updates to identify potential issues.
• Provide feedback to the development team on user experience and suggest improvements.
• Configuring/customizing commercial applications to meet business needs
• Support user account maintenance in software applications
• Facilitating Export or Import of data across multiple application platforms
• Full Understanding of business workflows and processes
• Developing good working relationships with users across the organization

 Requirements:

• Proven experience in a technical support role, preferably in software application support.
• Strong knowledge of software troubleshooting techniques and tools.
• Excellent problem-solving and analytical skills.
• Outstanding communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with ticketing systems and remote support tools.
• Experience with Agile and Scrum development methodologies
• Preference for candidates who are willing to work during U.S. business hours.
• On-Call coverage may be required.

 Preferred Software/Tool Experience:

• CRM/CSM/ITSM/CMDB: ServiceNow, Salesforce
• PDLC/SDLC: JIRA, Confluence, Kiplot, Gitlab Ultimate, Testrail, SmartTS
• Enterprise tools: PowerBI, M365 suite
• Knowledge of SQL, scripting languages, or other programming languages is a plus.
• Experience with AWS or other cloud platforms is desirable.

BetaNXT Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your BetaNXT Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.