Zadara Careers 2024 | Cloud Support Engineer

About Zadara Careers 2024

Zadara is one of tech’s fastest growing companies according to Deloitte. We are looking for authentic, driven, customer obsessed individuals to join our thriving global team. Since 2011, Zadara has been a disruptor in the technology space, pioneering the first storage-as-a-service technology solutions.

Today, Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most. Zadara is designed for any workload and data type, available on-premises, hybrid, multi-cloud and at the edge. With patented storage and compute technology, Zadara offers the most flexible and resilient infrastructure for service providers and enterprises.

Zadara Careers 2024 Details

Job Description For Zadara Careers 2024

• This role provides Tier 1 cloud support for auto generated alerts for; servers, networking equipment, and Zadara cloud resources.

Your day to day:

• 24/7 shift rotation.
• Provide prompt technical support to customers via phone, email, or remote access.
• Offer expert technical support for cloud-based and on-premises storage solutions, including object storage and network configurations.
• Troubleshoot complex issues related to networking, Linux operating systems, and cloud computing environments.
• Track issues through to resolution timely and effectively.
• Provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Collaborate closely with next level teams, leveraging these interactions to expand our knowledge base and promptly involve higher-level expertise for urgent and critical incidents.
• Proactively identify and troubleshoot system and network connectivity and performance issues.
• Build and maintain strong relationships with customers and partners.
• Create and maintain detailed documentation of common problems and solutions to improve support processes.
• Monitor cloud services and infrastructure to proactively identify and resolve potential issues before they impact customers.
• Work closely with senior members of the Support, DevOps and Engineering teams.

What you bring:

• Must live within commuting distance to Zadara office.
• BE (Bachelor of Engineering) or B.Tech (Bachelor of Technology) in Computer Science2-5 years experience in technical customer support. 
• Outstanding communication skills, both written and verbal, with fluency in English.
• Excellent interpersonal and customer service skills including prior client-facing experience.
• Effective time management skill working on multiple issues at once.
• Develop and maintain technical documentation, guides, and FAQs to assist customers and promote self-service troubleshooting.
• Ability to work with and successfully communicate with those who are technically  proficient and with those with limited understanding of technical concepts.
• Understanding of ITIL V3 concepts, processes and functions.

Technical skills in : 

• Strong understanding of storage technologies (SAN, NAS, object storage) and networking principles.
• Proficient in cloud computing services (AWS, Azure, Google Cloud) with a focus on storage and networking solutions.
• In-depth knowledge of Linux OS, including system administration and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.

Nice to Haves:

• Certifications in cloud technologies (AWS Certified Solutions Architect, Google Cloud Certified, Azure Fundamentals, etc.).
• CompTIA Network+, CCNA (Cisco Certified Network Associate), or Juniper JNCIA (Juniper Networks Certified Internet Associate).
• Knowledge of scripting languages (Python, Bash) for automation of routine tasks.
• Experience with monitoring tools (e.g., Grafana, Prometheus, CloudWatch) and ITSM platforms (e.g., Confluence, JIRA).
• A proactive approach to customer service and a dedication to achieving excellence in customer satisfaction.

Zadara Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY DIRECT LINK !

We wish you the best of luck in your Zadara Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.