Lightcast Careers 2025 | Associate Customer Support Engineer

About Lightcast Careers 2025

Our name changed to Lightcast in 2022 (from Emsi Burning Glass), but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand.

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Lightcast Careers 2025 Details

Job Description For Lightcast Careers 2025

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• Receive inbound support requests and establish a reputation with the customer for this and future product support inquiries.
• Properly diagnose customer inquiries and investigate possible resolutions using internal resources (e.g. knowledge bases, FAQs, etc.); communicate solutions to customers for timely and conclusive resolution.
• Escalate product and service issues to the Senior Customer Support Engineer on shift for investigation.
• Document and track customer interactions and resolutions in the ticketing system.
• Meet or exceed the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) set forth by Lightcast leadership and offer solutions for optimizing performance.

Abilities:

• Ability to understand, and research solutions to, problems.
• Strong English-language written communication skills.
• Good knowledge of computers, including web-based applications.
• Ability to learn and adapt in a fast-paced technical environment.
• Ability to work flexible hours, in rotating shifts, including nights, weekends, and holidays.
• Ability to work independently.

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Lightcast Careers 2025 Application Process

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We wish you the best of luck in your Lightcast Careers 2025. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.