Toast Careers 2024 | Collections Representative

About Toast Careers 2024

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive, all-in-one platform, across point of sale, guest marketing, digital ordering & delivery, and payroll & HR

Toast Careers 2024 Details

Job Description For Toast Careers 2024

The Billing Collections Specialist is an integral part of Toast’s Billing & Collections team and is responsible for supporting the collections operations activities. This is a challenging role that requires problem-solving and the ability to record complex billing transactions in various systems while providing excellent customer service and remaining financially responsible for Toast. This role will involve significant interaction with customers as well as internal stakeholders to make a tremendous impact for all. The ideal candidate is passionate, empathetic, and collaborative given that many solutions require working cross functionally with numerous internal partners.

• Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
• Review, investigate, and resolve a steady volume of daily inbound cases
• Respond to customer account inquiries and follow through to resolution in a timely manner
• Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
• Post customer payments, refunds, and deposits by recording ACH and credit card transactions
• Provide weekly reporting related to past due accounts and give recommendations for resolution
• Work closely with Care and Accounting teams to identify customer trends and behaviors
• Collaborate with other teams to identify and implement efficiencies in the collections process
• Consistently meet strict deadlines related to month-end close. 
• Ad hoc projects as necessary

Qualifications

We are seeking a highly organised, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly. 

• B.com or graduation related to Finance and 1-3 years of relevant experience
• Extreme attention to detail and meticulous organisation
• Strong technical aptitude 
• Excellent written and verbal communication skills
• Confidence prioritising and making time sensitive decisions in a fast-paced environment
• Excellent time management and strong sense of urgency
• Relentless problem-solver

Bonus Skills:

• Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems

Toast Careers 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your Toast Careers 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.