About BT Group Walkin Drive 2024

We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.

BT Group Walkin Drive 2024 Details

Company Name	BT Group
Job Role	Trainee Customer Service
Job Type	Full Time
Job Location	Kolkata
Education	Any Graduate
Career Level	0 Years
Walkin Date	3rd October
Company Website	www.bt.com

Job Description For BT Group Walkin Drive 2024

Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.

Ownership of / Accountability for Proposal development end-to-end and order management.

Responsible for workflow activities of all Requests and order enquiries to completion.

Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response

Perform Order request tool updates throughout the lifecycle of the order

Raising and tracking of purchase orders related to service requests

Order placement for Customer approved service requests

Provide Experience in customer service in a Call Centre environment

Good cross-cultural awareness to be able to effectively communicate with UK customers

Exposure in Order management with the ability to recognise the customers needs

Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)

PC literate with good system navigation skills

Good Data input skills

Good Problem solving

Preferred candidate profile

Only Freshers are eligible( No BE/ B.TECH) no experience candidates would be considered.

Candidates needs to be ok with all 5 days work from office and 24/7( Including Night shift) and rotational off and work from office

2021 to 2023 pass out graduates candidates are only eligible as its apprenticeship program

Candidates should have excellent communication skill in English, very strong interposal skill and good thought process.

Note- Its back office process. People who all are interested only for voice please excuse .

BT Group Walkin Drive 2024 Application Process

Eligible candidates are advised to open online Apply Link ( Link given bellow).

This link will open on new tab on your browser

Read carefully above job description and double click to apply online

Fill all your academic qualification, skill experience and other mandatory details.

Upload your resume.

Check the details before submitting.

If you are shortlisted, details will be shared through e-mail or phone call

interview and Venue details also will be shared to shortlisted candidates through e-mail.

Note : Apply the job before link Expires

We wish you the best of luck in your BT Group Walkin Drive 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.